What is customer: Definition and 200 Discussions

I have a customer who isn't happy with her pie crust shields. She says both, she purchased two, have discoloured and look dirty. I don't have this product. Is it made of aluminum? Can it been cleaned?

I just did a product adjustment for a customer of mine for her DCB that broke and they told me I have to have her send the lid back in since they are replacing the entire thing. I think its crazy, it costs so much to mail back, plus if her lid breaks they won't just replace the lid so it is...

Hi, I had a past host return the Family Skillet, I'm sure it was our normal 12" one. I guess the return was approved (thank goodness, had my fingers crossed) and then she emailed me that she received the 12" Skillet and not the 15" like she had returned. So I called H.O. and then when...

So here it is, 5 pm on Monday May the 3rd and the canadian May Consultant News still isnt up online!!:grumpy: On top of that, the HWC customer connection emails and articles arent there either and I'm trying to set up a fundraiser. So frustrating I'm still waiting for my printed version of...

I know that the saying goes that there is no such thing as a stupid question..BUT..I disagree. I was asked a VERY STUPID question last night and I was wondering what is the dumbest question you have ever been asked by a customer. I thought we could all use a good laugh. As some of you...

I have my first show coming up and I have a little "inside track" here at work. ;) I have a guest whose husband I work with and I'm a very good friend of this husband. We talk and joke on a daily basis and I tried to sell him a pan and even though he traitored and ended up buying Rachel Ray...

I wasn't sure where to post this :) I placed an order on Vista Print and then when I checked out realized I had a typo on my business card! :cry: I tried to cancel right then but it would not let me. I clicked on live chat with customer service. They were able to cancel my order for me and...

I had a customer from my 1st party contact me, indicating that she received the pie crust sheild, instead of the pie gate. It was from an outside order, and I checked the order form - she did order the pie crust sheild, but I guess she meant to order the gate. How will HO handle this? I...

I have a customer that says her pizza stone has molded. I have not seen it. Has anyone ever heard of the stoneware doing this?

and I have no idea how to handle it. She bought the UM last February and i found out just days before the 1-year mark that she had trouble with it. After talking with her she felt it was difficult to slice the food. I suggested that either we replace it since perhaps she'd gotten a lemon OR...

I have a customer with a guest on a military base in Korea. I'm not sure how to enter the order for direct shipping to that customer. Can someone help me out? Pretty please!

HI EVERYONE...I RECEIVED THIS FROM A CUSTOMER..I SENT IT ON TO PC... Hi. My name is ______and I'm on your mailing list. I'm writing to you about a product I purchased at a party you hosted last year. I want you to know that this isn't a complaint but a letter of much concern. I bought the...

Hey Guys! I'm a new consultant (day 28!) and when I opened up my PC bank account, the bank asked me to help with their customer appreciation day. They have given me some guidance as to what to expect, but they haven't done one before and this is outside of my "norm". I am making grilled...

VERY LONG - sorry!! I had a home office lead before Christmas who had the old cookie press and couldn't find her recipe, and could never get it to work anyway. I sent her the current recipe. She doesn't remember who/what/when she got the press. MUCH communication later, during which I...

I am registered for a Tammy Stanley "Get Bookings NOW!" seminar tomorrow night along with one other PC consultant from my hospitality cluster. Well, Tammy called both of us last night!! I missed the call because I was just getting home when it went to voice-mail. But she left a lengthy vm...

I have a customer who has the professional cookware that she purchased from another consultant and the 8" saute pan has a very dark botom and the food is sticking. She does not have the receipt nor does she remember the name of her consultant. Is there anything I can do for her??

I wasn't sure where to put this. I am still fairly new to PC. I started in July. I am very hesitatnt about making customer care calls. Do people get irritated when you call? I just don't want to feel like I am bothering them. I'm just looking for some input on how to get over this...

I received the email below from a customer this morning. "Hi Kara, I was a little disappointed with the two cookbooks that i ordered, the two volumes of 28 min meals. they are all gourmet meals... that isn't what I was looking for. I will use them as gifts for other people but I was...

Ok, maybe I'm just blind today, but I can't find the phone # to give a cutomer to call about an exchange. I usually handle all returns and exchanges for my customers. Even for items they didn't purchase through me. But, one of my host's moms (who lives out of state) wanted to know about a...

A customer from a cooking show opened my newsletter, clicked on my web page, ordered $41.60 in comm. sales, then unsubscribed from my newsletter! LOL How weird is THAT? Hopefully she bookmarked my web page & figured she didn't need the newsletter to find my sight again??? I guess if she...

I have a customer who is complaining that they can't clean the mandoline "blades" properly and that when slicing potatoes they get caught. What is the easiest way for me to tell her to clean it out?? Any ideas? Thanks!!

I am wanting to run a report in P3 that shows the following:Customer's name, ph#, what they ordered & from which show. I know I can run it by using the order history report but I can only do one customer at a time that way. I would like to have a list of customers specified by a date range. I...

Anyone have one?

I have an online order that was over $150. I would like to send her some recipes. She ordered 10 small round stones. Does anyone have any recipes specifically for this stone? I looked on CC and the only one available is the one in the use and care. Thanks!

If so, how long after they receive the order do you call? What do you say in yours? I'm just starting out, would like to hear advice on these from others.

Hey Everyone, I have a customer that is looking for all of the Round Up from the Heart trivets. She has the one for 2009, but would like to buy the rest. If you have extras please PM. Shipping would be to 76543.

So I don't think of myself as the best consultant BY ANY MEANS! I think my shows are pretty dull (working on it- but it's my personality- very easily intimidated...and I know the information- but keeping it all straight under pressure is a challenge I'm working on too.) But what I do...

I’m not sure where I should post this about Vista Print. I got an email from them about Premium Business cards with FREE glossy. But when I ordered them I the cart was charging me for the gloss. So I waited. I got another email and tried it again – this time it was charging for the cards and...

I absolutely love my customers :D One of my most memorable customers who I really connected with and had a great time with at a show back in February sent me this email today. I really must ask her to come join us b/c I would love to work with her ;) Here is her email to the host and I, and...

I just had a customer ask ... insist, that PC carrys a Candy Thermometer? I am still rather new (5 months) but I know we do not. Did we ever? And if so, is there a way to locate one for her? Thanks