What is customer: Definition and 200 Discussions

so long. I am missing a an item from my shipment. How lomng does it usually take?

Hi, Does anyone have a customer care call script that they use? We are doing this as a team soon and I thought it'd be helpful to have something in front of me to say. Thanks!

I had to do an adjustment for a customer--I ordered the Exec Saute when it should have been a SS. There was a balance due of ~$10 which host said via email to put on her card. I completed the adjustment last night and emailed the host the info (since this had all started via email)...

I have contacted a customer after making sure I had the credit card correct. They say they want to change their order from the 62.00 order they submitted and only do the 18.00 nylon tools set. (apparently they don't have the money in their account). How do I do this? Do I have to call...

Thought I'd share these with everyone, great for craft or vendor shows, because that one person who comes up that always has something broken. This can be printed with business cards and you can either print your card up on the back or throw your sticker on it with your contact info. Schel

Today must be my day for Customer Care issues. I have three things, and any advice is appreciated since I'll be tackling these tomorrow when HO is open. :) 1) I had a customer order the wire frame replacement for her egg slicer in April last year. It has already broken AGAIN. She's pretty...

I have a customer who lives over an hour away from me. I did an adj. for her small batter bowl lid. I had it set to be shipped to her. It came to me instead. I double checked the confirmation e-mail from HO and it was supposed to go to the customer. How annoying!

This is funny, I got this email from my upline's upline... I cracked up! Yesterday I was at Jewel & this lady ahead of me had about 3 or 4 cloth grocery bags of all colors. I said to her, you must really like those colorful bags." She said, "Yes, I think I have one from each store." I...

I am trying to place an order for a customer because she doesn't understand how to do navigate around the site to order from the outlet, she'd just rather I do it. I am trying to place the order for her and it wants me to log in or create an account. Is this a normal step that all customers...

That is what a customer is giving me a fit about!! :grumpy: She's placing an outlet order and she is upset that the s/h is being taxed - like I have any control over that, it is what it is!! The best part? This order is for 4 people - they combined their orders - so .71 divided 4 ways - is...

Trying to get through to home office and the recording has changed. Once I finally get to customer service, it tells me that the extension is busy so I either need to enter another extension or hang up. No call back, no nothing. Anyone have any ideas of what else I can do to get through. I...

Wow...I have to do two adjustments for some weird things. First I have a customer that needed to replace 2 pieces of Executive Cookware, the replacement 10" skillet that was sent back to them came new in box with GOUGES in it. Brand new!! Next, I got an email from a hostess that got her...

Is anyone doing customer newsletters on their own? I have E-mail issues, in sending out Tasty Tidbits, and other subscriptions, so fo rnow, I have to do them on my own, and I fail miserably. Has anyone else done a March one on their own, and if so, could they post it?

Hey ladies, I have kind of a silly question about Customer Care calls. When doing them in the evening what's a good time to call. This is for calls where they don't say when's a good time to call. I tried doing some tonight right before 7 p.m. for about 25 minutes and got about half of the...

Anyone can help with this request?

Does anyone know when HO expects things to return to normal or even better-be better then before? the 3-4 hour call back time doesn't work for me- I'm usually gone by then. And I've had issues the last week and a half I couldn't resolve online.

I have been going fast and furious with cooking shows lately. When I'm doing a show, I love to demo the food chopper for chopping onions. I find that everyone can relate to the terrible task...lol Now of course I always wash my tools (by hand) before I leave the show. Many times I just leave...

Has anyone sent out an email to your customer list about the heart dish? I can't find the customer connection email on my website that you can send to your customer list. Any one know how to find it?

Recently sent out to Upper Level Directors...names removed but good for all to know...could be shared with downline...

I have a hostess who did a wedding registry for me and it went very well about $650 in sales, UNTIL the home office sent an email telling her she had credits for a 1000 dollar show. Which I guess was sent in error and they did not send a follow up email to correct this. She was okay with this...

I just notifed a customer that fed ex was scheduled to drop off her three boxes this weekend. Well she then says...well no one is going to be home this weekend. And I told her I was sorry but there really wasn't anything I could do about it. I suggested she could try to leave a note on the front...

So, I haven't done much this month, but DD had to sing at church tonight for school. So, since it is already -5 degrees, I went in long underwear, jeans, turtleneck and black Pampered Chef windbreaker. After the church a mom of one of the girls in DD's class saw my jacket and asked me if I...

Hello, everyone! I was wondering if anyone uses a newsletter subscription for their Canadian business or if they know of anyone like Tasty Tidbits that does them with Canadian specials etc. TIA Esther

Anyone have one? Do you like it? I finally contacted Dell and this was the suggested choice for what I need??? Unfortunately, the man I spoke with had a cold and it was hard to understand him, he kept coughing, and I got the feeling he just wanted off the phone.

I have a customer that wants to return some products that were purchased. I have the items & it's within the 30 days. I have another customer who wants to exchange a few items that she received as a Christmas gift. Can I box the two sets together & do the return under the tag that's...

Hi, all I'm terrible about making CC calls. It's a habit I'm working on fixing in the New Year. I had every intention of making calls for my November shows. I had one cooking and one cattie. Would sometime this weekend be too late to make those calls? I don't want to seem like I forgot, though I...

I just got this email from a customer. This is my first set of the dots stemware sold. She said there was nothing in between the glasses. Why in the world would they be packaged this way. I'm hoping they can get replaces asap. Have any of you had this happen? I would really figure they would...

anyone else notice a change in the call center when you call home office? I find each time to be completely frustrating...as if the people who are answering the calls are off in a distant location, not really knowing what our company is all about, and simply reading a tell-a-prompt or manual on...

I have a customer asking for some recipe ideas using the Asian and Chipotle seasoning/rubs. I searched the files and came up with a few things for the Asian (aside from my own suggestions), but could use some suggestions for the Chipotle rub. TIA!

I received this today in email from the PC Wire that there is a new customer connection for us to use for the holidays... here is what the PC wire said....the problem is I'm not seeing it on the customer connection and wanted to get this rolling...please help Bring Last-Minute Shoppers to...