Replacement Parts Under Warranty: Get Yours FREE!

[heat123]

If a customer complained about her food chopper clear collar and her cookie press twist ring were broken and they are under their warrentytime frame can they get the actual replacement part for FREE???? TIA!

 

[chefruthie]

They can get them replaced if they are still under warranty. They (or you) will have to call the 888-our-chef # and have the show info that the items were purchased on handy (Consultant # and show #, or Host name if they can't find their receipt). The customer service rep will tell you what to do after you give them this info.

 

[heat123]

ok, thanks I wasn't quite sure on replacement parts.

 

[chefruthie]

It's actually not considered replacement parts if it's still under the warranty period. The usually have them send the whole item in for replacement.

 

[Staci]

Hi there! I'm sorry to hear that your customer's food chopper clear collar and cookie press twist ring were broken. As a Pampered Chef consultant, it's important to provide excellent customer service and ensure that our customers are satisfied with their products. In regards to your question about the warranty time frame, I would recommend reaching out to our customer service team for assistance. They will be able to provide you with the most accurate information on whether the replacement parts are covered under the warranty and if they are available for free. Thank you for bringing this issue to our attention and we will do our best to resolve it for your customer. Please let us know if there is anything else we can assist you with. Thank you!