Oops! $1000 Blunder - Need Advice

[PamperedChefDude]

Need some advice. We've never done this one before! What a blunder.
Somehow, I typed a host's name as Butler rather than Baker submitted show.
Host spotted it on the email saying that show has shipped. We sent an email to HO & they said they won't do anything. This is over a $1000 show and they bought the Pots & Pans combo along with other pans. Any suggestions?
Thanks!!!!!

 

[c00p]

HO is a total stickler about this. If she ever has an issue, she'll have her receipt under the wrong last name...so she can just "assume" that identity!! I had a similar issue with a wrong last name I entered in on someone that booked a show, and after I submitted it realized what I had done. Called, but they wouldn't change it. So....when she had her show, I had to enter it as the wrong last name so the previous host would get the booking benefit. I explained it to the host, and she was very gracious about it.

 

[BethCooks4U]

Yep, they won't do anything but they will honor the PHD and the warranty.

She should just keep her PHD card. You have called HO so they should have a record of it. Put a note in her contact information about it so you have that to go back to as well. If she has a need to use the warranty she/you can explain again what happened. They will cover it. There are a lot of past hosts out there who have had their names misspelled or got married since the show.

 

[PamperedChefDude]

The host is a gentleman & he's not being gracious at all. He wants something in writting that it was changed. I forwarded the email to our Adv Director to see if she can help.

 

[reba515]

forward the email to HO as well. Maybe if they see how upset the customer is they will change it.