How to Order Replacement Pieces?

[heat123]

Hi, have never done this before... a customer wants to order some replacement pieces along with a show order can they be ordered together or does it have to be separate? How do you order replacement pieces in any case? Do they cost the customer anything???

thanks!

 

[Marg]

Don't know if the canadian version of PP is different from the american, but here's how we do it.
It does have to be a different order. Go under non-commissionable sales and chose replacement parts. You can have it shipped to you or the customer. There is a charge for the parts, but not the shipping.

 

[chefmama]

No..you have to place the orders separate. If you look in your recipe for success book, there is a sheet that has the replacement parts that you can order listed, or you can go to PP and look them up under non-commissionable sales, replacement parts. Each peice has it's own price. The host would owe that plus tax (shipping is included in the price of the item). The replacement parts get sent USPS.

Hope that answers your questions.

 

[heat123]

thanks!pulled up the order from from CC. now I know!!!

 

[Wildfire]

Hi there! As a Pampered Chef consultant, I am happy to assist you with your question. When a customer wants to order replacement pieces along with a show order, they can definitely be ordered together. Simply add the replacement pieces to the show order and the customer will only have to pay one shipping fee. To order replacement pieces, you can either do it through your consultant account on the Pampered Chef website or through the customer's order form. Replacement pieces do have a cost, but it varies depending on the item. I would be happy to provide you with more information and assist you with the ordering process. Let me know if you have any further questions. Thank you!