What is replacement: Definition and 200 Discussions

Anyone sent back cookware to be replaced recently? Just curious about the ? they are now asking? I knew to ask how she washes it and what she uses to cook with in it, but how long it has been an issue? I've got a 12" and a sauce pan that have some peeling along the upper edge but...

Does anyone know if you pay for shipping for replacement parts? I am in p3 right now trying to place an order but the s&h isnt coming up? did i do something wrong or is that right?? thanks in advance :chef:

I can't hook a printer up to my computer with PP on it, and I really need a replacement parts form ASAP. I appreciate your anticipated help! :love:

Does anyone know if our older Ultimate Mandolins use the same replacement blades as the current ones?

I have a customer who is looking for replacement feet for one of her trivets. They are starting to crack. I checked PPP and they are not listed as Replacement Parts. Anyone have any ideas? Thanks.

I have a customer I met at a vendor event who got an Ultimate Mandoline 4 years ago. It is out of warranty. She wants to just replace the broken party which she described as the thing that slides up and down. I looked at replacement parts and you can order the food holder, but I'm not sure...

Can we place order replacement parts in P3 or do we have to mail in order form? If we can use P3, how/where? Thanks!

So I have a customer who needed the large bowl lid replaced for her white colander/bowl set. I guess there is an older and a new set?? She said that her bowl measures 10" in diameter for the large bowl. Same as mine which is the newer set. However when I order the replacement lid, she first...

I ordered a replacement part for a customer on Aug 14th and it got shipped Aug 26th and is not due to arrive until Sept 4th. THAT IS CRAZY!!!!! Has anyone else had it take a long time with replacement parts?? I have a very upset college student and I am not to happy with it either!!!

I have a customer that just contacted me asking if she could get a replacement chilzanne part - the tray part that goes in the freezer for the Chilzanne Rectangular Server now retired. I looked on PP and it shows a divider insert, insert with cup, rect server lid, and a rect bottom base...

Well, my first show offering the Cool & Serve...someone walked by, bumped one of the inside plastic trays off the table onto a tile floor and CRACK! We all sang taps.... Called HO today to share my sadness:cry: and she said there are no replacement parts available for the CoolnServe...

My husband (or maybe me, I don't recall. LOL!) broke my SIL's old model Chillzane lid. We think it was the middle part where the dip went. It was the round model. I see a replacement part on the replacement order form, but before I go and order one, I want to make sure that's the old model and...

Does anyone know if you can purchase just the glass lids for the executive cookware? I know you can get the 12". I have looked on the replacement parts list and did not see them.

I was wondering how long it takes to get a replacement. I did a product adjustment for my trifle bowl that I had just received on Saturday (did the adjustment on the same day). I want to use my trifle bowl but as you can see, the stand is not straight! :cry: Will I have to send this one in or...

From what I have been reading (along with HO's announcement on the Lifetime Cookware), it seems as though HO has gotten much tougher about the replacement policy. First, I can completely AGREE with HO on the abuse issues. They should not be replacing items that have NOT been taken care of as...

I'm trying to make sense of the cookware replacement guidelines as explained in the latest Consultant News: A valued customer can spend a lot of money on postage to have her cookware replaced, only to have it returned to her b/c H.O. determined she abused it, even if she did not? What if...

I have a customer with the old style garlic press.. the one we had before this last one came out. She needs a replacement cleaning tool for hers and when I looked on P3 for a replacement it shows 2 cleaning tools for the garlic press. One says gray garlic press cleaning tool $2.25 and the other...

I am looking for the new Spring/Summer 2010 replacement parts order form on consultant's corner and I can't find it. Does anyone know if it is on there?

I have a customer who says she previously purchased a Pampered Chef grease mop and would like another. She says it looked like a small mop with no handle and you used it to "mop" the grease off the top of soups, sauces, etc... Anyone have a new one? Or know what I'm talking about?

Have a client who needs the food holder for the old Mandoline. Does anyone know if the replacement part will work? The form states that it is for the Ultimate Mandoline. She has the slice your finger off one :) Thanks.

There are 2 on the "replacement" order form. Does anyone know which one is for LAST SEASON'S garlic press? The one that is $2.25 or the one that is $2.50? Thanks!

does anyone know if there is any replacement part for the old cookie press? I cannot get onto PPP now to check. A lady has one from 8 years ago!! And something broke... still waiting to hear what broke exactly. I told her already that if there is no replacement, I can get her one for 10% off or...

I have a host who lost her cover for the straight edge crinkle cutter. P3 has two different options: 106B Crinkle Cutter Protective Cover $2.50 108L Crinkle Cutter Cover $2.75 Does anyone know which would she would need to order?

does anyone know if you get the replacement tips for the decorator bottle set does it come with the screw on rings? Those rings are the only thing I'm missing so I don't really want the tips but if it comes together than I need to order it. Thanks

anyone here know where the batteries can be purcased to replace? A customer is asking....

I would be willing to swear that I ordered the glass insert off of the replacement parts for the carafe for a customer a year or two ago. Now ours broke and I can't find it on the replacement parts form. Am I crazy? It will stink if we have to buy a new one, it is $64!

Do you think if someone ordered the clear tube replacement part for the easy accent decorator, that it would fit on the old decorator trigger part?

i have a customer who's husband melted the pluger piece of the quickstir in the dishwasher. There is not replacement part on the replacement order form. Anyone know why or where I might be able to get one?

I have a customer who wants me to order a couple replacement parts for her mother. First off, she needs a protective cover for her crinkle cutter. She has an old one and the blade is flat, it doesn't rock. Is that just the old version crinkle cutter or is that an even older style? I know...

I had a fundraiser yesterday and i had two questions i couldn't answer, so here i am! one lady said she makes alot of pies and bought the pie pan but some other lady said, oh no, don't use that, the crust on the bottom doesn't get done and is doughy, so she didn't want to try it because she is...