lt1jane
Gold Member
- 1,343
I learned a lesson today.
Often times, if a person at a party places a small order (under $20), I will combine it with someone else's small order. (I have a hard time making them pay $4.50 in shipping on a $10 item.) I did this at a party in NOVEMBER. I thought I kept track of the combined orders and let the host know which orders were combined, but I missed one.
The order came in and the host delivered the orders. The person who got extra didn't say a word to the host about the extra products she received. (Sad because she is a DS consultant for a jewelry company.)
The customer called me last night. I figured out what the issue is and have placed an individual order for her and am having it direct shipped to her. It is my fault and it's costing me less than $25.
Lesson to me is to keep better records and make sure the host and customers know when the orders are combined. I will make sure that I have a notepad at parties so I can write down when orders get combined and leave it with the host. As I said, I only do this for small orders.
Often times, if a person at a party places a small order (under $20), I will combine it with someone else's small order. (I have a hard time making them pay $4.50 in shipping on a $10 item.) I did this at a party in NOVEMBER. I thought I kept track of the combined orders and let the host know which orders were combined, but I missed one.
The order came in and the host delivered the orders. The person who got extra didn't say a word to the host about the extra products she received. (Sad because she is a DS consultant for a jewelry company.)
The customer called me last night. I figured out what the issue is and have placed an individual order for her and am having it direct shipped to her. It is my fault and it's costing me less than $25.
Lesson to me is to keep better records and make sure the host and customers know when the orders are combined. I will make sure that I have a notepad at parties so I can write down when orders get combined and leave it with the host. As I said, I only do this for small orders.