Customer Connection Frustration!!

[ddcook]

I am trying SO hard to send an email to a potential host. Specifically the "Visit My Website" design. But everytime I set it up, it uses MY name as if I'm sending it to me. And if I use the Insert Substitution, it STILL uses my name. No matter who's name is checked off.

I'm not having this issue with any other message I send through CC.

Has anyone experienced this?

TIA ~

 

[ddcook]

never mindI just went to the "HELP" section, and found out the following

"To see how your e-mail will look when sent to your contacts, click the "Preview" button at the bottom of the page. (Note: Currently, the Preview will display your name in the greeting. This does not mean your name will appear in the greeting for all e-mails — each e-mail sent will contain the name of the contact to which it was sent.)"

Sorry, been a really long day....

 

[chefbritt]

No need to apologize. I did the exact same thing when I first used it. I ended up sending a bunch of test e-mails to my mom and people I knew to make sure they came out right. I never really got into it though. I always just send out my own e-mails instead.

 

[sarahlegare]

Don't feel bad~I did the same thing for a long time!! Finally realized that's probably what it was doing, using my name as a sample!! They should have it in bold at the very top of the page!!

 

[raebates]

I would tell you that this type of thing never happens to me, but that would be a lie. So, honestly, I did exactly the same thing.

As a former church secretary, I spent a lot of time complaining about people not reading the information I worked so hard to disseminate. I mean, the answers were all right there. All they had to do was read it. So, imagine my chagrin when I get all upset, only to find that the information was right there in front of me. All I had to do was read it.

 

[chefann]

As a former church secretary, I spent a lot of time complaining about people not reading the information I worked so hard to disseminate. I mean, the answers were all right there. All they had to do was read it.

That was my biggest complaint when I was the newsletter editor for our car club. I put out a gorgeous, well organized newsletter and people would call me at home asking where and when events were. And the Calendar was always on page 3, plus upcoming things (before the next newsletter went out) would ALSO be on page 1. I got fed up enough that I quit. Now the newsletter isn't even readable. I got 2 paragraphs and 5 typos/grammatical errors into the first one from the new editor and just put it down.

But, yes, sometimes the info is there and it's just in your blind spot.

 

[jrstephens]

I just went to the "HELP" section, and found out the following

"To see how your e-mail will look when sent to your contacts, click the "Preview" button at the bottom of the page. (Note: Currently, the Preview will display your name in the greeting. This does not mean your name will appear in the greeting for all e-mails — each e-mail sent will contain the name of the contact to which it was sent.)"

Sorry, been a really long day....

I am so glad you posted this! I did not know this! glad to know. I had not sent one out just for this reason!