Yellowish Edges to the Adj. Tiered Tower

[babywings76]

The very edge-the whole rim all the way around-of my medium and small plates for the tiered tower seem to be kind of yellow. I think the white glaze is just thin around the edge or something. I asked a friend to give me her opinion because I didn't know if I was just imagining it or if the lighting was bad. She agreed. Anyone else notice this with theirs? I guess I'll do an adjustment on it because I don't want people noticing that, too.

 

[chefann]

I just took a look at mine, and the glaze (and color) are even. So it does sound like a flaw on yours.

 

[raebates]

Double-checked mine. It's fine.

 

[mvm630]

I noticed this too on mine, so I'm glad you said it! Maybe I will return mine to HO as well to get a new one.

 

[babywings76]

I did an online product adjustment. Then I got an e-mail from CS wanting more info about what was wrong. I described the problem and they replied that they are sending me a replacement and a return label.

 

[Sheila]

I just went & looked, and 2 of mine are yellow on the edges. It almost looks like they burned in the firing process??? Dang, I'm going to just have to show them like this at my Open House. There is no way that an adjustment will make it here in time.Have to admit though, it's much smaller than I thought it was going to be!

 

[ShelbyMichalek]

I just went & looked, and 2 of mine are yellow on the edges. It almost looks like they burned in the firing process??? Dang, I'm going to just have to show them like this at my Open House. There is no way that an adjustment will make it here in time.

Have to admit though, it's much smaller than I thought it was going to be!

I agree about it being small. I put mine together and all I could think was "This is it??" It looked much bigger in photos and at Spring Launch.

 

[rlombas]

Hi there! Thank you for bringing this to our attention. We take quality control very seriously, and we apologize for any inconvenience this may have caused. We recommend adjusting the tiered tower as you mentioned, and if the issue persists, please don't hesitate to reach out to our customer service team for further assistance. We want to make sure you are completely satisfied with your purchase. Thank you for your support of Pampered Chef!