pampchefrhondab
- 2,766
I have never had trouble with HO before, now I seem to have had nothing but this week!:cry:
I had a February show that closed on Monday. I knew the 4 qt. prof. pan was limited, but had not heard it was sold out. I had one of the customers purchase it via an internet order. Too bad HO doesn't have a computer system to put one on hold for this customer since it was about a week before the show closed. I didn't even get a call or email this show was on hold, but only called because the commission was showing up as zero in CC. When I called the rep. said it was on hold due to the pan being sold out. She wanted to know what the customer wanted to do. I asked if it would affect the host free products this this was a $100 order. The rep. told me it would not affect the host, but it would my commission, which was find w/me. I called the host and explained the situation. The customer didn't want to purchase anything else. I called last night and spoke to another rep., after being on hold over 1 hour, and explained the cusotmer didn't want to purchase anything else so they could take the show off hold.
Fast forward to this afternoon. I get a call from the rep. I spoke to last night. She said I was told incorrectly that the host would be able to keep her free products and that the host would owe over $26 more for her order:grumpy: ! I asked the rep. if she could please escalate this to a supervisor to over ride it since I already told the host it wouldn't affect her order. This was about 2 p.m. I never got a call back tonight so I don't know what they are doing!
Now go back to the org. phone call w/HO. At the same time I was talking to the first rep. she told me my supply order was on hold and also my sample order. Boy was I afraid there was something wrong w/my bank account or something. She said the supply order was on hold because I ordered too many Italian Seasonings. I could only order 1. The strangest thing is I only ordered 1! I originally tried to order more, but PP told me I couldn't and I changed it. She looked at it and said I was correct and she would lift the hold. It is still not picking!!!
Finally the sample order. This was from purchasing products on the outlet. She told me the Kitchen Essentials sets were sold out and I wouldn't be able to get them. I asked her to double check since they were still available on the outlet - I had ordered almost 24 hours before. She put me on hold for a very long time, came back and said they were sold out. I said okay and she gave me a new total. So today I get an email stating the sample order shipped and it lists the Essentials Sets!
! This would be fine, except I went ahead and placed a second order with 2 Essentials Sets on it since they are still showing up as available!!
Needless to say, I will be on the phone in the morning w/HO trying to get these things resolved! I just can't believe when it rains it pours! I hope I will be done w/these problems for a while!
I had a February show that closed on Monday. I knew the 4 qt. prof. pan was limited, but had not heard it was sold out. I had one of the customers purchase it via an internet order. Too bad HO doesn't have a computer system to put one on hold for this customer since it was about a week before the show closed. I didn't even get a call or email this show was on hold, but only called because the commission was showing up as zero in CC. When I called the rep. said it was on hold due to the pan being sold out. She wanted to know what the customer wanted to do. I asked if it would affect the host free products this this was a $100 order. The rep. told me it would not affect the host, but it would my commission, which was find w/me. I called the host and explained the situation. The customer didn't want to purchase anything else. I called last night and spoke to another rep., after being on hold over 1 hour, and explained the cusotmer didn't want to purchase anything else so they could take the show off hold.
Fast forward to this afternoon. I get a call from the rep. I spoke to last night. She said I was told incorrectly that the host would be able to keep her free products and that the host would owe over $26 more for her order:grumpy: ! I asked the rep. if she could please escalate this to a supervisor to over ride it since I already told the host it wouldn't affect her order. This was about 2 p.m. I never got a call back tonight so I don't know what they are doing!
Now go back to the org. phone call w/HO. At the same time I was talking to the first rep. she told me my supply order was on hold and also my sample order. Boy was I afraid there was something wrong w/my bank account or something. She said the supply order was on hold because I ordered too many Italian Seasonings. I could only order 1. The strangest thing is I only ordered 1! I originally tried to order more, but PP told me I couldn't and I changed it. She looked at it and said I was correct and she would lift the hold. It is still not picking!!!
Finally the sample order. This was from purchasing products on the outlet. She told me the Kitchen Essentials sets were sold out and I wouldn't be able to get them. I asked her to double check since they were still available on the outlet - I had ordered almost 24 hours before. She put me on hold for a very long time, came back and said they were sold out. I said okay and she gave me a new total. So today I get an email stating the sample order shipped and it lists the Essentials Sets!
! This would be fine, except I went ahead and placed a second order with 2 Essentials Sets on it since they are still showing up as available!!Needless to say, I will be on the phone in the morning w/HO trying to get these things resolved! I just can't believe when it rains it pours! I hope I will be done w/these problems for a while!
