Why Doesn't My UM Slicer Work Properly?

[DeeDee616]

I had the slice and grate and loved it and got the UM and i hate it! I can't do it right! It seems like the slider thing does not hit the levers to have the blade pop out to slice the food. I've tried everything. I've completly mangled a cucumber and an orange and an onion! What is my problem? Doe i really would like to use it at my shows but i am scacred to cause i always mess up so i've just been cutting everything with knives!

 

[JAE]

I have a love hate relationship with my UM. When I mangle my food on the thing, it's because I don't have the food holder lined up correctly. I have to take it off and place it back on so it's sliding correctly. I've also noticed that I don't push the blade in far enough sometimes. It seems to click in place but a fraction of space is still available to push the blad in farther. Keep practicing, and you'll get it.

 

[ChefJWarren]

Yes, make sure the holder is placed in correctly. That makes a HUGE difference.

 

[NooraK]

I have also found (once the sliding part of the food holder is properly in place on both sides) that the faster you slice, the better it works.

 

[merego]

I have a love hate relationship with my UM. When I mangle my food on the thing, it's because I don't have the food holder lined up correctly. I have to take it off and place it back on so it's sliding correctly. I've also noticed that I don't push the blade in far enough sometimes. It seems to click in place but a fraction of space is still available to push the blad in farther. Keep practicing, and you'll get it.

I too have a love/hate relationship with my UM and I posted a thread a month or so ago because I could not work mine for anything. It has gotten a little better with practice, but what I have learned is:
1) certain tomatoes do not work
2) must use firm limes and lemons
3) potatoes and zucchini work best ( at least for me)
4) cheese does pretty well
Also I realized and my DH told me that I did not have it clicked in place properly, it takes some getting used to.
I don't use mine at my shows and I don't talk about it too much. I have a lady that booked for June because she wants it and I hope she has better luck than I do.
All I can say is practice, practice, practice

 

[merego]

Also, do not press down to hard, gentle pressure

 

[jbdowd0798]

Think of the UM as a ski slope, the food slider are your skis. If you skis are not lined up right then they will slide down the slope. If they are on right, they will stop about 1/3 of the way down. Does that make sense?? Thats how my director told me and makes sense.

 

[rlombas]

Hi there! I'm sorry to hear that you're having trouble with your UM slicer. It can definitely be frustrating when a new tool doesn't work the way we expect it to. Have you tried contacting our customer service team for assistance? They may be able to troubleshoot the issue with you and offer some tips for using the slicer effectively. Also, have you watched any tutorial videos or attended any trainings on how to use the UM slicer? Sometimes seeing someone else use the tool can help us understand how it works better. Don't be discouraged, with a little practice and guidance, I'm sure you'll be able to use the UM slicer with confidence at your shows. Don't hesitate to reach out for help!