Why are the shipping and sales tax not populating for my second show?

[PCMelissa]

I am entering my second show. The first time, shipping and sales tax immediately populated for me. NOw, they are not coming up. I even rounded up for the heart and it made the total of $60.00 go up to $61.00, no shipping was added, or tax. What am I doing wrong? It worked fine last night!

 

[ted122781]

I am entering my second show. The first time, shipping and sales tax immediately populated for me. NOw, they are not coming up. I even rounded up for the heart and it made the total of $60.00 go up to $61.00, no shipping was added, or tax. What am I doing wrong? It worked fine last night!

Is the sales tax listed on the summary screen? You may have to do it manually. That's what I had to do for a show in Medina, Texas. P3 didn't even have the county.

 

[DebbieJ]

Do you have the host's address in yet? That determines tax and if her info isn't in, then no one is charged tax.

 

[PCMelissa]

Debbie J- thanks I did not have the host address in yet! :O

 

[AnaCash]

Hi there! I'm so sorry to hear that you're having trouble with the shipping and sales tax not populating for your second show. Have you tried refreshing the page or clearing your browser's cache? Sometimes that can help with technical issues like this. If that doesn't work, I would recommend reaching out to our customer service team for further assistance. They may be able to troubleshoot the issue for you and get everything working properly again. Best of luck with your show!