Why Am I Unable to Access P3 Again?

[ginamkiely]

Ok, i'm having a problem opening P3 again... everytime i try it says opening, then it says opening tpc.ipartner. then it says closing...

then a window pops up and say error check log. anyone know why this is happening again. i can't call HO right now because i'm supposed to be in the movie theater in 10 minutes so i figured i'd leave this before i left and see what you all think when i get back.

btw what time does HO close?

tia!

 

[nikkijo]

I could be wrong....but i think that this is the message I had before all of my shows were erased. At the time tech support did not know why this happened

 

[ShanaSmith]

I have had it happen to both my desk top and laptop computers lately. Call tech support they should be able to send you a manual update that will fix the problem. I didn't lose any info on my systems.

 

[heather223]

Are you running Windows Vista? That could be it. I had issues like that and called tech support and they fixe it.

 

[cathyskitchen]

Mine's doing something weird, too. I'm going to log everything off, shut down my computer, give it a break, and then come back - maybe then it will be fixed! I'll let you know if it works!

 

[janetupnorth]

I had some issues on the updates not taking right...had to go into task manager and kill the multiple instances of P3, Adobe and one service the update was using (can't remember it off the top of my head, but it was in my list 2-3 times). Let it sit for a little bit (a few minutes), open it back up and let the updates run and then it took... The last few updates (when I wait a few days to update) have been kind of cranky...

 

[cathyskitchen]

I just reopened my PC after shutting everything down, and now it took the updates and works fine. Something screwy always happens when the new updates have run the last few months for me, too, but it's usually an easy fix with shutting down/restarting.

 

[ginamkiely]

i'm back, thanks for all the ideas.. i'm going to try opening again and maybe shutdown and restart. cross my fingers!

 

[ginamkiely]

it says applying updates.. then closing.. now the error again. i'm going to try and restart

 

[ginamkiely]

ok so i called home office and after being on hold for 20 minutes the guy TRIED to help me then decided he can't and he's going to have to have someone call me back in an hour.... that was almost 2 hrs ago!!! now i have no P3 and no help, i might just re-install and fix it myself, hoping i don't lose anything.

the guy did say that i'm his 4th call today about the same problem stemming from the new updates so be careful. BACK UP NOW!!! i asked if it was jut a vista problem and he said no, all operating systems.

BACK UP NOW!! better be safe than sorry.

 

[ginamkiely]

ok so HO just called me back and they don't have an update. apparantly they got about 25 people today with this problem total, and they're looking for a fix, maybe will have one by noon tomorrow. if not i don't know how i'm going to do my show without it. i have to submit the show tomorrow because my 90 days ends thursday and i need this show for more PC$$

so frustrating!

 

[Denarella]

ok so HO just called me back and they don't have an update. apparantly they got about 25 people today with this problem total, and they're looking for a fix, maybe will have one by noon tomorrow. if not i don't know how i'm going to do my show without it. i have to submit the show tomorrow because my 90 days ends thursday and i need this show for more PC$$

so frustrating!

Ut ohhhh....they cant hold that against you when its THEIR fault though....I LOVE that the acronym is HO by the way....

 

[BethCooks4U]

ok so HO just called me back and they don't have an update. apparantly they got about 25 people today with this problem total, and they're looking for a fix, maybe will have one by noon tomorrow. if not i don't know how i'm going to do my show without it. i have to submit the show tomorrow because my 90 days ends thursday and i need this show for more PC$$

so frustrating!

Be sure to be on the phone and also email HO about these matters and also ask them what you are to do if it isn't fixed in time for you to submit your shows for your bonus. Be specific about the fact that you have the deadline and it is a software problem that is out of your control and that you have been told it is not only you who has this problem. Good luck! I really think they'll get you back up before your deadline at least enough to get the show in.

 

[Carissidy]

When I first bought my laptop, it came with windows vista and it was fine at first and then it gave me some kind of error message . I called tech support and they said I had to run P3 as Administrator and I haven't had a problem since

 

[ginamkiely]

Be sure to be on the phone and also email HO about these matters and also ask them what you are to do if it isn't fixed in time for you to submit your shows for your bonus. Be specific about the fact that you have the deadline and it is a software problem that is out of your control and that you have been told it is not only you who has this problem. Good luck! I really think they'll get you back up before your deadline at least enough to get the show in.

thanks that's a good idea, if they can't get me back up by tomorrow they should extend my deadline for a day or so. i already have $500 in orders for this show on my program and i don't know if i can get them all back.

thanks for the advice

 

[ginamkiely]

When I first bought my laptop, it came with windows vista and it was fine at first and then it gave me some kind of error message . I called tech support and they said I had to run P3 as Administrator and I haven't had a problem since

Angela, that same thing happened to me last time this happened and i've been running as Admin ever since, this is so frustrating. thanks for your advice.

 

[GeorgiaPeach]

Glad to see others are having trouble too. (That doesn't sound very nice but you know what I mean! ) I called tech support the other day...getting a big error box full of error lines. Was told that the new updates at first of August had a bug....the update to fix it had a bug...but now it should be fine. Had me uninstall P3 and install off of CC because that was "clean".

I was able to submit my show but then the trouble was back. Seems the glitch in the updates was saved to my thumbdrive so when I restored from backup...the problem is back. It's on my laptop too!

Now I have a Klone virus showing up. The only thing I've loaded to this computer (it's new to me...was completely stripped and given to me) is P3. Last computer crashed after loading P3...same problems.

Not very happy with HO right now!

 

[ginamkiely]

Glad to see others are having trouble too. (That doesn't sound very nice but you know what I mean! ) I called tech support the other day...getting a big error box full of error lines. Was told that the new updates at first of August had a bug....the update to fix it had a bug...but now it should be fine. Had me uninstall P3 and install off of CC because that was "clean".

I was able to submit my show but then the trouble was back. Seems the glitch in the updates was saved to my thumbdrive so when I restored from backup...the problem is back. It's on my laptop too!

Now I have a Klone virus showing up. The only thing I've loaded to this computer (it's new to me...was completely stripped and given to me) is P3. Last computer crashed after loading P3...same problems.

Not very happy with HO right now!

i know exactly what you mean about being glad others are having problems too. of course we don't want other people to be having problems but we don't want this crazy error to be "just something we did". i'm going to call HO in a little while to see if they fixed the update yet i know they said noon but i'm impatient. i have too much on there to lose to just sit around and wait. the scary thing is that i can see this is going to happen a lot. grrrr :grumpy:

 

[katie0128]

Ok, i'm having a problem opening P3 again... everytime i try it says opening, then it says opening tpc.ipartner. then it says closing...

then a window pops up and say error check log. anyone know why this is happening again. i can't call HO right now because i'm supposed to be in the movie theater in 10 minutes so i figured i'd leave this before i left and see what you all think when i get back.

btw what time does HO close?

tia!

I was getting the same error yesterday after P3 did the automatic update. After being on hold with Tech Support for about 20 minutes (yikes - were they busy!) I asked a bunch of questions about the error... my questions in blue, tech support answers in red... HTH!!!
1. Is this something I did?
No, lots of people are having this problem
2. Any particular common thread among these "lots of people"?
We haven't identified anything as this time.
3. Can you fix it now?
Not yet. A patch is being developed and I am sending you a link that will connect to the patch when it is ready.
4. When will that be?
The analyst that is creating the patch said it will be ready tomorrow afternoon - about 3p CST [Note: this call was yesterday... so "tomorrow" means Wednesday afternoon.]
5. What do I do until then? Can I run P3?
You can try to run P3, but I doubt it will launch. However, if it does, you can run the program... just don't enter any information that you want saved. Just look up info, print reports, etc. [Note: I couldn't open P3... I just keep getting the error!]

If you are getting the error, there is not much to do for now except wait. But, do give Tech Support a call so they can track the number of people that are getting the error and email you the link to the patch. HTH!!!!

 

[ginamkiely]

thanks katie. i appreciate the time you put into that post. i'm going to freak out if this isn't done in time for my show...

 

[ginamkiely]

just called HO... they said not until TONIGHT now!! i'm trying to find out now if i can get my 90 days extended now. AHHHHHHHHHHHHHHHH

 

[GeorgiaPeach]

I was just on the phone with tech for 46 minutes! My problem is not associated with the problem that started this thread but I did ask about it. He said that anyone that opened P3 yesterday and had updates downloaded are effected. He said that you will receive an email today telling you how to take care of it. HTH

 

[ginamkiely]

i'm on hold with HO again trying to find an update on the status of this fix... i'll keep you posted! i have 4 hrs to leave for my show i hope this is fixed!!

 

[ginamkiely]

WOO HOO!!! I got it fixed. I have the link to fix the patch if anyone needs it please let me know and I will send it right out!

Thanks

 

[jenwallace]

Can I have it? I'm having trouble opening. With a sick 2 year old and a 5 month old, I don't have the time to be on hold with a tech support person! Thanks in advance!

 

[ginamkiely]

http://www.pamperedchef.com/ipartner/PamperedPartnerPlusPatch.exe

i don't know if you can get it through this link, if not PM me your e-mail address and i'll fwd it to you there.

HTH

 

[cathyskitchen]

There was another update for P3 today, and I have a feeling it was this patch. So, try "checking for updates" now and it should be fine. HTH!

 

[chefjwr]

This makes me a little scared.

 

[cathyskitchen]

It's nothing to be scared about. These types of patches to software updates happen all the time (Internet Explorer, Adobe, etc. are all ones that do this, too). A lot of times, we don't even realize they happen. It's just b/c many of us access P3 every day (and several times a day) that we notice it more. I highly recommend using P3 - it is MUCH better than PP and I love the automatic updates!!

 

[ginamkiely]

i'm just nervous that when i'm at my show tonight i won't be able to logon. i've been opening and closing it all day