Where Is My Client's Adjustment?

[ragschef]

I called in an adjustment for a client last week to exchange a medium sheet pan for a large sheet pan and got a reference number and all and now HO is saying that I never called. She sent her medium sheet pan in and can't get a new one now. What do I do? I'm about to lose a GOOD client. The woman spent $220 with me on a show! and is ready to do one herself if we can get this resolved. Help?

 

[pampered.chris]

you have the reference number? I would call back and ask for a supervisor. That is ridiculous!!

 

[jrstephens]

you have the reference number? I would call back and ask for a supervisor. That is ridiculous!!

I agree with Chris! Call them!! I hope you wrote down the ref # and kept it.

 

[Chefgirl2]

I had that happen a week ago Monday! A show from September had an adjustment that FedEx picked up and delivered to PC October 28/29 that was in limbo. When I called on the 10th they "released" it. The hostess called PC on the 14th and then me on the 15th. I called Monday and they had no record of the original call until I gave them a ref#!! After asking for a supervisor, they put a rush on the order, sent out an apology letter and a gift for the hostess and her friend.

Today my hostess called. She still doesn't have her adjustment, but she did get 18 "The Spin on Salads" cookbooks. I went online, checked that her other order should arrive tomorrow, called her, gave her the news, and said give the cookbooks as Christmas gifts since you have suffered so much.

I know they are busy with the computer changeover. Thank goodness, my past hostess is a doll!

 

[kcjodih]

I had that happen a week ago Monday! A show from September had an adjustment that FedEx picked up and delivered to PC October 28/29 that was in limbo. When I called on the 10th they "released" it. The hostess called PC on the 14th and then me on the 15th. I called Monday and they had no record of the original call until I gave them a ref#!! After asking for a supervisor, they put a rush on the order, sent out an apology letter and a gift for the hostess and her friend.

Today my hostess called. She still doesn't have her adjustment, but she did get 18 "The Spin on Salads" cookbooks. I went online, checked that her other order should arrive tomorrow, called her, gave her the news, and said give the cookbooks as Christmas gifts since you have suffered so much.

I know they are busy with the computer changeover. Thank goodness, my past hostess is a doll!

EIGHTEEN cookbooks for the host and her one friend? WOW!

 

[ragschef]

I called HO last night and when FedEx is scheduled to pick up a package, the reference number doesn't show on CC until tehy ship out the exchange product. The lady I talked with last night was MUCH more helpful and informative than the one I talked to the other day. But I thought I would share the info on here...

 

[pcchefjane]

I did an online adjustment on Monday afternoon after my customer emailed that her large bar pan was cracked that I delivered to her that day. She got her new one yesterday and the email to me said to toss it and not return it.