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The address to send adjustments to will depend on your location. Please refer to your order confirmation email or contact our customer service team for the correct address.
No, please make sure to send your product to the designated address for adjustments. Sending it to another address may result in delays or additional fees.
Yes, please include a copy of your order confirmation or a note with your name, contact information, and reason for the adjustment request.
Adjustments typically take 1-2 weeks to process once received at the correct address. However, this may vary depending on the nature of the adjustment and current volume of requests.
If the adjustment is due to a defect or error on our end, we will cover the shipping fees. However, if the adjustment is due to a customer error, the customer will be responsible for shipping fees.