What should I do if I forgot the host special for a customer's order?

[chefmelody]

I can't believe I did this! I just submitted a show and realized 2 seconds after it had gone that I forgot to put in the host special for the customer. She'd even told me what she wanted. P3 reminded me of course, but I must have just skipped past it, thinking I'd already done it.

What happened was, I'd backed up data and then restored it over a newer version by accident. It erased that part of the order which I'd added later.

I've called HO and am on hold for 2 hours. I don't think there's anything they can do though. What should I doooooo?

 

[KellyTheChef]

I would stay on hold and see if there is anything they can do since it just happened. You may be out of luck, though. Never hurts to ask!!

 

[raebates]

No answers. Only sympathy.

 

[pamperedharriet]

I sure hope someone helps you get it. They may say you got prompted enough times when you were submitting but hopefully they won't and let you order it.

 

[tlennhoff]

Good luck. Hate it when something like these things happen. I've had pretty good luck with HO when I messed up on stuff like this. May you get as helpful person at HO as I have.

 

[hoosierchef]

Ditto with Tasha. I was lucky and got ahold of a very friendly customer service rep who fixed the problem for me. Hang in there. Let us know what you find out.

 

[chefmelody]

Thanks to Gillian on here, I was able to get an extra host special shipped to my host. HO said the order hadn't gone in yet in their system, and the next day would be too late. Apparently so, since it shipped today!So thanks, Gillian, for saving my butt!

 

[gilliandanielle]

No prob Melody! I put the show in early this morning and will send you the tracking number for the box when I get it... I am glad to help out a fellow cheffer!

 

[tlennhoff]

That is great news Melody.