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What Should I Do About Only Receiving 25 Catalogs for 4 Upcoming Parties?

In summary, if an item in your kit arrives damaged, contact customer service within 30 days for a replacement. Exchanges are not available, but you can return items for a refund and place a new order. All items in the kit are labeled with care instructions, including dishwasher safety. Additional items cannot be added to the kit, but can be ordered separately. The return policy allows for a full refund within 30 days of receiving the kit. Contact customer service for instructions on returning items.
TerraOB83
TerraOB83
Gold Member
220
They only sent me 25 catalogs for f/w 4 of my parties are in the Feb. and im not real sure what to do. Do I just tell the guests that I need the catalogs back or should I call HO. Not sure what to do. TIA
Terra
 
Talk to your director and see if she has extras to tide you over instead of ordering more fall ones instead of summer ones. She may be able to get ones from the cluster at a discount for you.
 
  • Thread starter
  • #3
thanks i will do that they sent me enough s/s and I ordered the package for new consultants and was hoping not to order more
 
Or you can jus tell the guests that you are starting out and don't have your full supply yet and to please return the catalogs to help you out. Tell them that if they really want a catalog to hang on to that you will give them a SS one to replace this one.
 

Related to What Should I Do About Only Receiving 25 Catalogs for 4 Upcoming Parties?

1. What should I do if an item in my kit arrived damaged?

If an item in your kit arrived damaged, please contact our customer service team at [insert contact information] within 30 days of receiving your kit. We will be happy to replace the damaged item for you.

2. Can I exchange items in my kit for different ones?

Unfortunately, we do not offer exchanges for items in your kit. However, you can return the item for a refund and place a new order for the item you would like.

3. How do I know which items in my kit are dishwasher safe?

All of our products are labeled with their care instructions. Simply refer to the label on the item to see if it is dishwasher safe.

4. Can I add more items to my kit?

You cannot add more items to your kit, but you can place a separate order for any additional items you would like.

5. What is the return policy for items in my kit?

You can return any items in your kit within 30 days of receiving it for a full refund. Please contact our customer service team for further instructions on how to return your items.

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