What do you do with extra products shipped to hosts?

[pcjulie]

I am just curious as to how others handle extra items shipped to their hosts. I feel it's important to be honest and call PC when someone gets an extra product, but I thinks it'a a lot of hassle for the hosts to have to return something of little value. For example, a host called me today because she received an extra Flour/Sugar Shaker. Now she has to box it up, wait for the label and drop it off at a post office. I know that I wouldn't feel like doing all of that if I was a host knowing that it was PC that made the mistake. Am I the only one who feels this way?

Julei Myers
Independent Kitchen Consultant
Denver, PA

 

[Laurenncraigory]

I have not yet had this happen to me, all I know is you are supposed to do a product adjustment in that case. Other than that, I really don't know. I have been blessed with the fact that all of my orders so far have been in tact, all there, and no extras...it's been really conveinient for me not to worry about a mishap!

 

[amya]

The only extra item I have had a host receive was an extra large scoop. She called me and told me and I did a product adjustment online and was told the host could keep the scoop. In the end, the host had already ordered one for herself so she gave it to me. I guess it just depends on the item as to whether or not HO will want it returned or let the host keep it.

 

[PamperedPrincess74]

My host rec'd an extra Rectangular baker with her order. She brought it to my house and then UPS came and got it.

 

[DebbieJ]

There is no need to go the Post Office. The HO sends out a call tag and UPS picks it up. She just has to box it and set it out front.

 

[BethCooks4U]

We do need to tell PC if there is something wrong with the order. They will tell us if they want the product back or not and they will pay the shipping if it is within 30 days of the show and they want it.