I'm so frustrated with a lady that called requesting a catalog. I had been trying to follow up with her for the last couple of weeks and she had been giving me the run around, faking to be someone else answering her cell phone. Since she is bilingual I decided to call her this Friday and instead of saying hello when she answered I said "Hola, como estas Maria"? and she said "yes, who's this"? I said, "Hi this is Rosa with PC, how are you"? She hesitantly said fine. I asked her if she had had anytime to look over the books (SHE requested one in Eng and one in Spa). She denied ever receiving two and that her daughter had taken "the catalog". I asked if I could pick up the book on my way to a Cooking Show the next morning and she said she'd leave it under the doormat. Well, I didn't go yesterday like I told her, but went today instead. When I got to her door I asked for her, but she told the teen that answered the door that the "books" were on top of the mailbox in a bag. I took the bag and told the teen to thank her mom for me and left. When I got home there was a large sheet of paper in the bag with the books that said, "My "daughter" is studying to be a chef and she really liked the products. She had shared the catalog with some friends and she had collected 5 orders, but since you were so rude on the phone, we've decided to call the main office and place an order directly. You need to change your tone of voice... Here are your "2" books". I was in complete shock! I was so upset, but I kept my cool. I immediatly called her and said that I was sorry that she had gotten such an impression of me, but that it wasn't my intention. She then changed her story and said that it was her "neice" that was studying to be a chef and that they had already called HO and placed a $1500 order, I wish you lots of success with your PC business... Have a Nice Day!!! and hung up.
Can you believe that? What a liar! I was so upset I was shaking. How could people be so mean?
Can you believe that? What a liar! I was so upset I was shaking. How could people be so mean?
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