Venting Frustrations: 5 Wrong Address Shipments in 1 Month!

[bbauman07]

Sorry fellow Cheffers but I need to vent.http://www.thesmilies.com/smilies/sad0010.gif I'm so mad right now HO has sent 3 shipments this past month to the wrong address!!!! One for those includes 2 different shipments of back ordered items!!!!! So it guess I should be saying 5 wrong address shipments in 1 month!!!!!!!!! (Plus they are telling me that one of the shipment that never made it has already been delivered) I double checked my PP and it is a HO error not mine!!! But makes me worry about other 5 shows I submitted this month and all of my Dec shows that I have told the host were guaranteed by Christmas as long as they closed before the 15. Thanks for listening.

 

[tlennhoff]

Ugh, that stinks. May all your other shipments be correct and arrive where they should.

 

[jrstephens]

I have had problems with adjustments being made correctly this month. I took 3 times to get just one replacement part right.

It must be something to do with temp help for Christmas. If so, they need to start hiring then enoung time in advance to properly train them!!

I hope things get better!!!!

 

[AJPratt]

I'm surprised to hear about that! I wonder what the problem is...

 

[apriljc]

I hope things with HO get better. It probably is the new help, but I agree with hiring in time for the holidays. Make sure they know what they are doing before things get messed up even more.

 

[rebeccastt]

They are seriously behind on just shipping the adjustments out too. I submitted two a couple weeks ago and they still say "received".

 

[ChefBeckyD]

They are seriously behind on just shipping the adjustments out too. I submitted two a couple weeks ago and they still say "received".

Rebecca - check with the customer and make sure they haven't received the replacement items - I have found that often with those, they never show up as having been shipped.....even when they have been - maybe because its USPS instead of UPS?

 

[lacychef]

Let us know if you call HO, & tell us what they say the reason is!

 

[tiffanypc05]

How about this for a mistake.... I did an adjustment a month ago and have been going on to check it. I had to send the a piece of stone back in so I knew it would take a week or so. Anyways, I've checked it almost everyday and it never showed up. Did another adjustment, it's already been shipped so I started to get worried. I e-mailed HO and it took them two days to get back to me and they said they have no record of this adjustment???? I e-mailed them back last night with the confirmation e-mail, so now I'm wondering what they have done with the piece of stone that I sent back?