Understanding Product Price Errors: A Guide to Commission Statements

[mmmorgan20]

I just checked my commission statement on line and they deducted $6.47 for a Product Price Incorrect. What exactly does that mean and why is that my fault?

 

[DebbieJ]

Call or email the finance dept and find out.

 

[mmmorgan20]

So, you haven't seen that before?

 

[Jess_K]

was it something to do with the knife block sample? I thought I remember seeing something on here about it being a wrong price ??

 

[mmmorgan20]

Nope, I didn't sell one of those...

 

[Jennie4PC]

That happened to me when I 1st satrted 3 yrs ago. Someone gave me a past host discount # and I believe it expired. Cause when I got the commission check I looked up the name and could not find it.
But I would call on it.

 

[mmmorgan20]

Yeah, no one was a past host so I know it wasn't that. I did e-mail PC but haven't heard back yet.

 

[Jennie4PC]

good luck finding out what it is.

 

[ljeffries]

You will get a much faster response by calling!

 

[kam]

It could be from a supply order...

If you started one in August (old prices) but submitted in Sept - maybe there was a price difference.

 

[Christ Follower]

I think that happend to me once when I ordered more than the limit of something on the supply order form. I don't remember though. Good luck...let us know how it goes.

 

[pamperedharriet]

Any news yet?

 

[mmmorgan20]

No news yet. I tried calling yesterday but got a voicemail box so I hung up. I decided to e-mail them but haven't heard yet. I will try calling again....

 

[chefann]

Leave a message if you get voicemail. Many of the departments at HO ring straight to VM, but they're pretty good about returning calls. (It goes with the business practice of bundling work - make calls in a group instead of having other work constantly interrupted by the phone.)

 

[mmmorgan20]

I finally just got a call. She said it was a supply order that I sent in by mail. It was the one they give you in your starter kit. I think it's like $40 for a bunch of paperwork. Anyway, I guess I forgot to add the tax. Ooops. At least I know why they deducted $6 from my paycheck.

 

[pamperedharriet]

At least now the mystery is solved. Now you can relax and I guess you'll always make sure the tax is included when you order something like that and will remember to add it to a customer's order. The beauty of using P3 is that it will automatically add it to your orders since you're personal information is already on file with HO. I am not sure if you could have done this on P3 instead of mailing it in like you did but it is done and overwith now.

Thanks for posting the outcome, Megan.