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Troubleshooting: Unable to Update Profile Photo | Get Help Here

In summary, If you are unable to update your profile photo, try clearing your browser's cache and cookies, using a different browser or device, and making sure you have the latest version of your browser. If the issue persists, contact customer service for further assistance. If your profile photo is still not updating after following all the guidelines, there may be a technical issue and you should also contact customer service. You can update your profile photo from the mobile app by ensuring you have the latest version and following the same guidelines. If your photo appears blurry or pixelated, try using a higher quality photo. Pampered Chef recommends using a photo of yourself as your profile photo, but if you have a specific reason for using a different photo, please contact customer
AJPratt
AJPratt
Silver Member
6,681
Ugh! I usually don't have a problem with these sorts of things, but I can't seem to update my profile pic. HELP! It shows on the preview just fine and then I get a message saying it failed.
 
Not sure how to do it sorry, but how is the baby doing and your coffee shop?
 
  • Thread starter
  • #3
Hi, Jennie! Mary is great and the cafe is in the process of moving... we just need somewhere with less overhead.
 
It's probably "failing" because the photo is larger than the size allowed. Shrink it until it's small enough to fit into the max size allowed & then try again.
 
  • Thread starter
  • #5
The size says its under the requirements.
 
are you changing you photo or your avatar?
 
  • Thread starter
  • #7
BA HA HA HA! So, I will never drink champagne out of a white wine glass again! Too much alcohol too fast!! I FORGOT it was called an "avatar"! DUH, DUH and more DUH!!

THANKS LINDA!
 
you are welcome Anne! You have been away from us for too long.
 
thanks... I couldn't figure out how to get a pic on there! didn't realize the 'avatar' was it! Thought that was a cartoon thingy! Wow! That only took like 9 months to figure out!! Lol!
 
  • Thread starter
  • #10
Glad I am not alone! LOL
 
  • #11
Still haven't figured it out so don't feel bad.
 
  • #12
Oh, I guess I did, I couldn't get it to work earlier. I guess I was too impatient. Ha Ha.
 
  • Thread starter
  • #13
Same here! Glad it worked for you!
 

Related to Troubleshooting: Unable to Update Profile Photo | Get Help Here

What should I do if I am unable to update my profile photo?

If you are having trouble updating your profile photo, try the following steps:

  • Make sure your photo meets the size and format requirements (JPEG, PNG, or GIF under 1MB).
  • Clear your browser's cache and cookies.
  • Try updating your profile photo on a different browser or device.
  • Make sure you are using the latest version of your browser.
  • If all else fails, contact our customer service team for further assistance.

Why is my profile photo not updating even though I followed all the guidelines?

If you have followed all the guidelines for updating your profile photo and it is still not updating, there may be a technical issue on our end. Please contact our customer service team for further assistance.

Can I update my profile photo from the mobile app?

Yes, you can update your profile photo from the mobile app. Make sure you have the latest version of the app and follow the same guidelines for photo size and format.

Why is my profile photo blurry or pixelated after updating?

If your profile photo appears blurry or pixelated after updating, it may be due to the photo not being high resolution. Try using a higher quality photo and make sure it meets the size and format requirements.

Can I use a photo of something other than myself as my profile photo?

As a representative of Pampered Chef, we recommend using a photo of yourself as your profile photo. However, if you have a specific reason for using a different photo, please contact our customer service team for further assistance.

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