Troubleshooting Tax Rates in Pampered Partner Plus

[BethanyN]

I just installed Pampered Partner Plus and am entering a show. It says that tax rates are automatically set based upon the "ship to address," but it's not figuring out the tax rate or automatically entering the county. Help! Do I have to do anything to make it figure out the tax rate? I know I can enter it manually, but why isn't it doing it automatically?

 

[DebbieJ]

do you have the host's address entered?

 

[BethanyN]

Yep. It's also not figuring out the city and state (when my recruiter enters the host or customer's zip code into her PPP, it automatically enters the city and state. Mine's not doing that.)

 

[DebbieJ]

call tech support. 888-687-2433

 

[AnaCash]

Hi there! Congratulations on installing Pampered Partner Plus and entering your show! I'm sorry to hear that you're having trouble with the tax rates. The good news is, you don't have to do anything to make it figure out the tax rate - it should automatically calculate based on the "ship to address" entered. It's possible that there may be a glitch or a setting that needs to be adjusted. I would recommend reaching out to our customer support team for assistance. They will be able to troubleshoot the issue and help you get the tax rates figured out. In the meantime, you can manually enter the tax rate for your show. Thank you for being a Pampered Chef consultant, and best of luck with your show!