Troubleshooting PP Supply Orders | Get Help from Pampered Partner

[tgardner92102]

Hello everyone. I think this is my first post on here.
Anyways, I have a question about PP. I have the latest version, 13.3. I went in to do a supply order, and the only things that are showing up is the Mini-Catalog in Spanish and English. NOTHING else! Why? I have updated and re updated, but nothing else is showing up. Is it just me, or is this happening to everyone?

 

[stephanieboyd]

hmmmmmmmmThat is interesting. I haven't had that happen to me, but if you have updated the product list and the program update and still nothing. I would suggest uninstalling and reinstalling the 13.3 That may be the only thing that will help at this point. Go back to the older version, take out the new one altogether and start from scratch. If you need instructions on uninstalling software, pm me I would be happy to help.

 

[luvs2sellit]

Hmm. I just went and checked mine and I have the same problem, only the mini catalogs show up.

 

[stephanieboyd]

Mine is working fine. Maybe you can email tech support at HO.

 

[Shawnna]

try updating again. Somewhere I read that consultants are having to update 2 or 3 times to get it to work right. I didn't have any problems with that, but I ordered supplies over a week ago and they still haven't shipped. I ordered them the same day I ordered my samples, I received my samples last Wednesday. Supplies usually ship out almost immediately, so I find this very strange. Also, I didn't see a show and sell video for the spring products. It is usually there and they send it free with your first paperwork order, but I guess I will wait to see.

 

[tgardner92102]

I have updated it more than three times, the last one being this morning from CC. I am going to call HO and see what they say.

 

[tgardner92102]

I hate being on hold. LOL

 

[tgardner92102]

Imagine that. He told me to do a Product Update, and even though I have done it goodness knows how many times before, it worked this time.
Figures.

 

[luvs2sellit]

Did the update- for the 4th time- and it worked.

 

[LeslieChef]

I was having the exact same problem except the only item on my list was the canadian heart stone mold......
Thanks to you here I have re-updated and all is fine now...
No one could give me an answer on what to do, so thanks, thanks and thanks again.

Leslie