Troubleshooting PP Download Issues: Tips and Tricks to Fix Port Errors

[monica_sweetconsultant]

ok everyone, i need some help here. i am so ready to toss PP in the deepest lake i can find!! i have had so many problems with it. the latest is this:

when i try to download the updates i get a thing that pops up saying that i need to check my ports??? what does this mean and how in the world can i fix it???? this is the first time i have ever had problems with PP and its really getting on my nerves!! thanks to anyone who has a clue as to what i am talking about!!

 

[LindaK]

I know the feeling. I loaded the disk that came in the paperwork box with my kit on my lap top and downloaded from the website the one on my desktop...what a difference.

The disk is cr** even with the patches and updates!

However, the website down load is decent.

I unfortunately have submitted either shows or supply orders from each so am fighting doing a synch....even though I know I'll need to.

The disk does not accurately update product lists...it's just not good (although I wouldn't know this if I didn't have the better version on my desktop)....just being lazy...

 

[beepampered]

call customer serviceThey have a technical support section just for problems like this. Call the experts and let them help you for FREE....

 

[erinyourpclady]

PP issuesEvery time that I have ever had an issue with PP, tech has done everything they can to help me! The last time I had a problem (I couldn't get certain reports to come up and got an error reading), Eric worked on the problem and called me back since I was calling from overseas. Unfortunately for me my files were corrupted. I had to start completely over. I still have the corrupted files on disk but my PP started at my 150th show! I can if I choose re-input all the information so that I can access the report I wanted but at this point, I juts don't want to sit at the computer doing all the inputing!


ANYWAY...tech is AWESOME...call them!!

Have a Pampered Day!!
~Erin Smith
[email protected]

 

[chefmary]

Monica:

Do you use Norton Anti-virus for virus protection? Apparently, there was a problem with the new version of PP and Norton and tech support sent out an email of how to solve the problem. I just worked with one of my team-mates today, so if Norton is your virus scan, let me know and I can tell you what I did to help her.

Mary

 

[monica_sweetconsultant]

we dont have norton we have mcafree. my husband just hooked up dsl for us so maybe that will help with the connection. if that dont work i guess i will be on the phone with tech support bright and early!! glad to know i'm not the only one having so many problems with PP this season!!

 

[monica_sweetconsultant]

hey hey i just figured it out and boy do i feel like a total dork!! i didnt have the internet connection set on PP!! once i clicked on use internet it worked like a dream woohooo i dont have to call tech support!!! thanks for all the help!!