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This could be due to a few reasons. First, make sure your dough is at room temperature and not too cold or too warm. If it's too cold, it won't be pliable enough to come through the press. Also, make sure your cookie press is properly greased with cooking spray or butter to help the dough slide out smoothly.
Uneven or misshapen cookies can be caused by uneven dough consistency. Make sure your dough is thoroughly mixed and not too dry or too wet. You can also try using a slightly smaller amount of dough in the press to create more uniform cookies.
One solution is to use a silicone baking mat or parchment paper to line your baking sheet. This will provide a non-stick surface for the cookies to easily release from the press. You can also try using a light dusting of flour on the baking sheet.
This can happen if the dough is too soft or the cookie press is too full. Try chilling the dough for a few minutes before using the press, and only fill the press about 2/3 of the way full. You can also use a spoon or spatula to gently push the dough down in the press before releasing the cookies.
If your cookie press is jammed, try disassembling it and cleaning it thoroughly. Sometimes small bits of dough can get stuck in the mechanism. If it's still not working, contact Pampered Chef customer service for assistance.