Trouble with Half-Offs on Chillzannes: Need Help!

[Belle4562]

I had a show and the host earned 3 half price items. She bought two Chillzannes and wants just one of them to be half price. When I check the chillzanne as a half price item it does it for both not just one, and then the summary shows that more half-offs have been used than earned. Does anyone know what to do? Thanks in advance!!

 

[chefann]

I think you have to enter that item number twice - once with the half-price box checked, and once without.

 

[Kathy's_Kitchen]

Did you try listing them as individual? Meaning use the number twice which we usually get an error for but I think it will work when you need to list one as half price..

 

[Belle4562]

Thank you, Thank you, Thank you!!! I had gotten the error message before, but it worked with the half off. I really appreciate it.

 

[Wildfire]

Hi there! Thank you for reaching out about this issue. I'm sorry to hear that you are experiencing difficulties with the half price items for your host's show. Have you tried reaching out to our customer service team for assistance? They may be able to provide some troubleshooting tips or a solution for this specific situation. In the meantime, you could also try adjusting the number of half price items in the summary to reflect the correct number earned and used. I hope this helps and please let me know if you need further assistance. Best of luck with your show!