Trouble Closing Shows: Please Help!

[Teresa Lynn]

Friday an August host called with her outside orders so I updated PP to accept the guest special.
Today when I',m trying to close shows & it will not allow any of my hosts to purchase the salad and berry spinner & on my past hosts now it pops up a screen saying HL89 not available.

What am I doing wrong, or how do I correct it?

I'm frustrated and want to submit these shows. I've tried to update but can't get it to allow a host special. Been trying to do this all day in fact lost track of time and missed church today messign with it.

Please help!!

 

[KellyTheChef]

What date do you have listed as the show date?

 

[Teresa Lynn]

they are all July dates
I do not want to delete them all and recreate the shows since many have credit card info and would be a pain the tush!!

 

[StacieB]

Could you try and update again!! Good luck!

 

[Teresa Lynn]

I've done that 3 times too
I am starting to panic between the 5 shows I have 10 S&BS to order.

 

[KellyTheChef]

they are all July dates
I do not want to delete them all and recreate the shows since many have credit card info and would be a pain the tush!!

Sorry, I was really hoping for an easy fix for you!

Other than doing another "manual" update and restarting your computer, I don't know of anything else to try!

Good luck!

 

[heat123]

Call tech support first thing am! I had problems with my July show host specials and they did a simple walk through procedure and it updated!

 

[Teresa Lynn]

I've restarted the computer too
I may have to submit from my laptop, I've updated it too but it is allowing me to add the host bonus. I don't want to do that since none of the outside orders on on there.

 

[Teresa Lynn]

Heather, do you remember what you did??

 

[tlennhoff]

Teresa, have you updated both the program and the products? Make sure you update the program first and then the products. Then call HO and get help if you've already done that or it does not work.

Is it possible for you to restore a backup of the program over on the laptop and then add the host orders and submit from there?