c00p
Gold Member
- 1,267
(This is a little long, but had to share) I just wanted to tell folks that will understand and appreciate, that our customer service is absolutely the BEST! We've heard this before, so it's not new, but here's just how totally cool they are; I had a host from LAST February (07) that purchased 2 stones at the 60% off price. She contacted me in late March of last year because her stones had mold in them. I had NEVER heard of this before, so I contacted test kitchens and customer service. Test kitchens gave instructions as to how to clean (deep cleaning) and I sent onto customer. She tried it and it didn't work. So, she was going to exchange the stones because her husband was disgusted by them, etc., etc. She couldn't decide what to get, so about 3 weeks ago...been almost a year since first contact with customer service, she contacts me. She was ready to do the exchange. Customer service of course instructed her to return the stones to do the exchange. However, the cost to ship these 2 stones back would have been substantial because it was the Large Bar Pan AND the Cranberry Rectangular Baker. So, I told customer service to cancel the request due to shipping expenses. I ended up getting the stones from the host, tried to clean them myself and they are horrid. I've never seen anything like this before in my life. So, I contacted customer service again and told them we needed to revisit this claim. Told them about how I tried to clean them and that the cost to ship them back would be significant and felt it was an extraordinary cost that shouldn't have to be paid due to the horrid condition of these stones. ANYWAY - they emailed later that same day and said they would ship out 2 new stones asap. I got them 3 days later - and didn't have to send back in the old disgusting ones!!! How cool is that??!! :sing:
