PamperedPrincess74
- 233
This year during Kit Enhancement month, I purchased a Rectangular Baker, which I use ALL THE TIME. I always follow the use and care guidelines on ALL of my PC products. I never put them in the dishwasher or expose them to extreme temperature changes, etc.
Tonight, I used it for something and when it was finished, I took it out and put it on the counter (on top of a dishtowel so that it wasn't sitting right on my counter - I always do this). When it was cool (about 30 minutes later) I went to pick it up and the whole thing just snapped in half. I mean, it literally broke IN HALF. I have used this thing no less than 100 times (plus I had another one that I had lost when I left it at a neighbor's house once when she had a barbeque).
I completed a product adjustment because it is supposed to be guaranteed for 3 years I think, but I'm wondering if it will be covered by a guarantee since I bought it as a Kit Enhancement item. Does anyone know?
It did let me put through the online adjustment and said I had to send back the broken pieces, which is fine, but I wonder if they'll come back later and say it isn't covered.
Has anyone had anything like this happen to them??? I really love this piece and I'll buy another one if I really have to, but I really would rather not have to pay for another one. It's bad enough that I lost my beautifully seasoned one to begin with!
Tonight, I used it for something and when it was finished, I took it out and put it on the counter (on top of a dishtowel so that it wasn't sitting right on my counter - I always do this). When it was cool (about 30 minutes later) I went to pick it up and the whole thing just snapped in half. I mean, it literally broke IN HALF. I have used this thing no less than 100 times (plus I had another one that I had lost when I left it at a neighbor's house once when she had a barbeque).
I completed a product adjustment because it is supposed to be guaranteed for 3 years I think, but I'm wondering if it will be covered by a guarantee since I bought it as a Kit Enhancement item. Does anyone know?
It did let me put through the online adjustment and said I had to send back the broken pieces, which is fine, but I wonder if they'll come back later and say it isn't covered.
Has anyone had anything like this happen to them??? I really love this piece and I'll buy another one if I really have to, but I really would rather not have to pay for another one. It's bad enough that I lost my beautifully seasoned one to begin with!
