DebPC
Staff member
- 3,020
Telephone TipsTELEPHONE TALK
Good telephone relations can leave a lasting and favorable impression on customers. Likewise, bad phone manners can hurt sales.
1. Smile. It’s amazing how callers can tell. Put a smile on your face and it comes across in your voice. If you’re unhappy about something, put it aside. Write SMILE on a note and have it in front of you while you’re talking. It works!
2. Get to the point. Idle chitchat tells the customer you don’t value their time. State your purpose in the first sentence or two. Be clear and concise. Make your calls short and sweet.
3. The customer is king. Your customers are the most important person in your business. Without the customer there is no business. You’re there to solve their problems. Use their name. It makes them feel important.
4. Enunciate. Your voice is the personality of your business. Speak clearly using a pleasant friendly tone. Never chew gum, eat or smoke while on the phone.
5. Handling Objections. Listen completely. Don’t interrupt. Then, offer an explanation or solution to the problem. Often these calls can turned into shows or sales when handled properly.
Telephone skills are an important part of your business success. You have only 5-15 seconds to make an impression on the telephone. Make it a good one.
Good telephone relations can leave a lasting and favorable impression on customers. Likewise, bad phone manners can hurt sales.
1. Smile. It’s amazing how callers can tell. Put a smile on your face and it comes across in your voice. If you’re unhappy about something, put it aside. Write SMILE on a note and have it in front of you while you’re talking. It works!
2. Get to the point. Idle chitchat tells the customer you don’t value their time. State your purpose in the first sentence or two. Be clear and concise. Make your calls short and sweet.
3. The customer is king. Your customers are the most important person in your business. Without the customer there is no business. You’re there to solve their problems. Use their name. It makes them feel important.
4. Enunciate. Your voice is the personality of your business. Speak clearly using a pleasant friendly tone. Never chew gum, eat or smoke while on the phone.
5. Handling Objections. Listen completely. Don’t interrupt. Then, offer an explanation or solution to the problem. Often these calls can turned into shows or sales when handled properly.
Telephone skills are an important part of your business success. You have only 5-15 seconds to make an impression on the telephone. Make it a good one.
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