Shipping Issues: Missing Items and Quality Problems with Deliveries

[ljeffries]

Anyone else having problems with show shipments?
I had 1 show delivered on Thursday - 5 items missing from order.
Then, on Saturday, another show was delivered, including the SS 12" skillet w/lid. The skillet had a black mark across it, like it had been marked for some reason. The host unwrapped it and the skillet had a 'burr' on the rim that was very sharp! Looks like this was probably caught in an inspection, but got through anyway.
I have done adjustments on everything, but did call HO too, because there is nowhere to put comments on the online adjustment form.

 

[letscook04]

Oh No!!! I am waiting for my stuff. Hopefully everything is ok. Maybe they are training extra help for the up coming holidays

 

[ljeffries]

I am hoping that is the case. Shipments are going out pretty quickly. This is the first time in about 6 months that I have had any problems!

 

[PamperedTammy]

The last two shows that shipped there were items missing out of them. I thought maybe it was just a "foul up." But that is unusual to know that skillet got out of HO like that. :grumpy: I hope everything goes well for the rest of my shows.

 

[bethsbiz]

Of the last 8 shows I submitted there were just a few minor missing items and one broken item. Most were big shows so I consider that good.

My problem is a high percentage of problems with customer service situations such as returns not processing correctly. I may start a thread on that later.

 

[jrstephens]

I haven't had any problems lately. I have about 6-7 shows processing now- i hope they don't have problems.