Ship Back Fc or Just Buy New Collar?

[babywings76]

My FC is within it's guarantee period. It's collar is broken around the screw-top area and the cap is loose on it. I'm trying to decide if I should just ship the whole thing back and then I'll have a nice brand new one, or if I should just get a new clear collar and cap through the replacement parts order. If no one knows off-hand, I'll box it up and take it to the post office and have them see how much it'll be.

 

[KateInTheKitchen]

Can you tell me what the FC is? I'm no familiar with all the abbreviations, yet!

 

[babywings76]

Food Chopper.

 

[KateInTheKitchen]

Ha! Well now I feel silly, because surely I could have worked THAT out! I'd probably send it back.

 

[Sheila]

Did they ask you to ship back the whole thing? I thought they just sent you a new collar but maybe I'm wrong.

 

[esavvymom]

I have had so many items that I have returned PERSONALLY (as a consultant)- they tell me to send them back (I do the online adjustments usually for my own). Before I even get around to boxing my broken item up, they have sent me the replacement. Never called, never sent me a note, nothing. So I kept the old item for spare parts (if applicable). The only item i have done an adjustment that they didn't do this with was my Timer, and I think that was because it was actually ordered in my husband's name. But items in MY name, I've never had to send them back....they always sent me the new one before I could.Do with that what you want. I'm not being dishonest with the items- they ARE broken( stones, my bamboo turn about, etc)...but I didn't have to spend money to send them back.

 

[lisavickey]

same thing happened to mine a while back. I did the online adjustment and just mailed back the broken collar. I got a brand new FC. So it is worth doing the adjustment. Us the USPS. It may be cheaper to use the priority boxes. If it fits, it ships for 1 lower price. JMO.

 

[NooraK]

If you call to do the adjustment, they'll just send you the part.