Rust and Scratches on Tomato Knives: Experiences from Customers

[ChefJeniLobdell]

I have one customer that told me hers rusted and another customer (from the same show) who's Tomato knife has scratches on it where the coloring has came off. Anyone else had this problem?

 

[Denarella]

I have one customer that told me hers rusted and another customer (from the same show) who's Tomato knife has scratches on it where the coloring has came off. Anyone else had this problem?

Yikes! I've only had mine since June and its been through the dishwasher and its fine. But Im curious to read the responses!

 

[pamperedlinda]

I use mine all the time (both the Tomato and the Santuko) and I haven't had a bit of trouble. I wash them by hand though. Call HO they have a 1 year guarantee.

 

[sfdavis918]

I use my tomato knife all the time too! I love it! I do wash it by hand also.

 

[ChefJeniLobdell]

I use mine all the time to. No problems here. I will call them tommorow about these knives. I am becoming to think these two ladies are my problem children. So far between the two of them I have had to do product adjustments for: the 12" Professional skillet x2 (she said the oil just runs to the side), stainless steel mixing bowls rusting, carafe that had the inner core of glass explode when she filled it, and then these two colored coated knives. I have never had so many complaints before on products.

 

[chefheidi2003]

So far between the two of them I have had to do product adjustments for: the 12" Professional skillet x2 (she said the oil just runs to the side), stainless steel mixing bowls rusting, I have never had so many complaints before on products.

I am not so sure that the pan was the problem, her stove is probably not level. Also I would like to know what she has done with her SS mixing bowl. I haven't had any problems with mine and we are hard on them.

 

[pamperedlinda]

I use mine all the time to. No problems here. I will call them tommorow about these knives. I am becoming to think these two ladies are my problem children. So far between the two of them I have had to do product adjustments for: the 12" Professional skillet x2 (she said the oil just runs to the side), stainless steel mixing bowls rusting, carafe that had the inner core of glass explode when she filled it, and then these two colored coated knives. I have never had so many complaints before on products.

Personally, I would lose these two gems if I were you!

 

[Chef Endora]

No problems with any of those products for me.

Are they washing them & letting them air dry?

I hand wash all cutlery & dry it right away.

I'm with Linda on this one.

 

[BethCooks4U]

No problems with any of those products for me.

Are they washing them & letting them air dry?

I hand wash all cutlery & dry it right away.

I'm with Linda on this one.

Knives should always be hand washed.

I would tell these ladies the 1-888-OUR-CHEF number and let them talk directoy to HO about their problems. Tell them that PC has a (new) policy that customers are to call directly for adjustments. It is the policy anyway and it gets you out of the loop.

 

[missyciccolella]

Knives should always be hand washed.

I would tell these ladies the 1-888-OUR-CHEF number and let them talk directoy to HO about their problems. Tell them that PC has a (new) policy that customers are to call directly for adjustments. It is the policy anyway and it gets you out of the loop.

I was going to suggest the same thing! I tell my customers it eliminates the middle man so if HO has a question they (the customer) can answer it directly and speed up the return policy. I've never had anyone complain about dealing with a claim personally.

 

[finley1991]

I agree with Beth & Missy... have them deal with HO Directly.

 

[Jennie4PC]

mt tomato knife has scratches on it but it doesnt bother me one bit.