Returning Purchased Products from December Show

[PamperedJess]

I have a question one of my customers bought the carving board and some other products at one of my December shows. For Christmas she received the carving board and would now like to return the one that she bought from me. How does this work? Who pays for shipping and how is she reimbursed?

 

[rwesterpchef]

Since it has been within the 30 days, contact HO (or through website). She can either have her $ reimbursed, or better yet, try to have her pick out additional products that are the equivalent value. This way your commission will not be affected. If the Christmas one was a PC item with receipt, it will come out of that consultant's commission. If either was a host special for the month purchase, she'll probably just be reimbursed the $.

 

[BethCooks4U]

Since it has been within the 30 days, contact HO (or through website). She can either have her $ reimbursed, or better yet, try to have her pick out additional products that are the equivalent value. This way your commission will not be affected. If the Christmas one was a PC item with receipt, it will come out of that consultant's commission. If either was a host special for the month purchase, she'll probably just be reimbursed the $.

PC does not adjust your commission when an item is returned but by the same token if she purchases more than the original purchase amount you don't get additional commission. This is really a great benefit of being with PC over other direct sell companies.

 

[rwesterpchef]

To make sure you understand when or if your commission will/won't be affected, read the page from your Recipe for Success. I've tried to link it...
https://www.pamperedchef.com/images/cc/us/pdf/customer_service_policies.pdf
Therefore, only if it was an individual order or entire show.

 

[Wildfire]

Hi there! Thank you for reaching out with your question. I'm sorry to hear that your customer received a duplicate carving board for Christmas. In this situation, the customer can return the carving board to you and you can process the return through your Consultant website. The customer will be responsible for shipping the item back to you, and you can issue a refund to them once the item is received. If you have any further questions or need assistance with the return process, please don't hesitate to contact our customer service team. They will be happy to help you out. Thank you for being a valued consultant and for providing excellent customer service to your clients. Have a great day!