Returning Damaged Stoneware: Does HO Send Replacement First?

[brendaivette]

I had an adjustment for stoneware and yes they required the piece back! Does HO wait until they receive the damaged piece to send the replacement???

 

[quiverfull7]

Yes... unless it's an adjustment for you from something in your kit...they will wait to ship until they get a piece of that broken one.

 

[brendaivette]

thanks for the info

 

[DebbieJ]

Yes, they won't send the new one til they get the old one.

HOWEVER, you don't have to send the ENTIRE piece of broken stoneware. Just a piece about the size of the palm of your hand.

 

[chefann]

Actually, it depends if it was damaged in shipment or later. I received a damaged (actually, disintegrated) Trifle Bowl a couple weeks ago. I got the replacement before I sent it back.