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DebbieJ said:A HO lead who signed in May is throwing in the towel. Hasn't done a single show and admits she can't commit to it right now. She's used one product out of the kit.
How do we go about returning? Any experience on this?
DebbieJ said:I just called Consultant Career Services. They don't require it to be returned. She can keep it! The gal on the phone said "maybe things will change in 6 months and then all she needs to do is reactivate." It sounds like PC wants to leave the door WIDE OPEN for these folks.
In order to return the kit, she has to resign in writing and then she'll get 90% back on the unused items.
To return a HO lead that hasn't done a show, please follow these steps:
Yes, you can still return a lead even if the customer hasn't responded to your messages. However, we recommend trying to contact the customer at least 3 times before returning the lead.
Yes, you will receive a credit for a returned HO lead. The credit will be applied to your next invoice.
Credits for returned HO leads typically appear on your account within 2 weeks.
Yes, you can still return a HO lead even if you have already contacted the customer. If you have already made multiple attempts to reach the customer and have not received a response, then you can go ahead and return the lead.