Return vs Exchange: Can Customers Get Credit for a Different Product?

[beepampered]

Can a customer return a product and get credit for another product? I have someone who does NOT like her rice cooker. She says it's broken but I think she just doesn't like the design - steam comes up and the white piece falls out. Is that normal - I don't have one.

It's been more than 30 days but less than a year so it's still under the guarantee. I suppose I could buy it from her since I don't have one, but I don't have one because I don't want one so I'd just be giving her the rebate....BEE

 

[raebates]

It is normal. However, I believe the HO will exchange it. Try it. The worst that can happen is they say no.

 

[beepampered]

I don't want an exchange since I think she's just not satisfied with the product. Will they give her credit for another product? Thanks.

 

[raebates]

Sorry, I meant exchange it for another product.

 

[KellyTheChef]

Yes, they have a year in which HO will replace/exchange/refund. I always point this out when I am telling them to hold onto their receipts and to get their products OUT OF THE BOX and use them! I tell them within the first 30 days of when the products ship out PC will pay to send them back for whatever reason. After that 30 days the shipping is on them.

The example I give is this: my pastor's wife bought the Ultimate Slice and Grate. Within that first year (but past the 30 days) she decided that she just didn't use it enough to justify the price. So, she sent it back and exchanged it for a product that she chose.


Whenever someone is "on the fence" about buying a product (not sure if they will like our cookware, for example) I always stress this to them. What store could you go to, buy a product and use it for almost a year, and then exchange it for something else?!?!? None that I am aware of!

 

[MicheleC]

I have a customer who purchased a rectangle stone and didn't realize it came in cranberry so it is not really a product issue. Will they do an exchange for that?

What about a product return. Does out commission get adjusted?

 

[KellyTheChef]

They should exchange that...she would have to pay to ship it back, though, if it's outside of the 30 days.

Another great thing about PC- our commissions are NOT adjusted with returns!!!! Many DS companies take that commission back. PC is wonderful!

 

[chefann]

I have a customer who purchased a rectangle stone and didn't realize it came in cranberry so it is not really a product issue. Will they do an exchange for that?

What about a product return. Does out commission get adjusted?

The one-year is also a "Satisfaction" guarantee. Which means that if the customer isn't satisfied with it for any reason, they can return it.

 

[smarteez2]

This company is awesome!!