Return Policies Without Original Receipts: What You Need to Know

[Joelsmom]

Does it matter if you didn't give the customer the original receipt. I gave all my customers the consultant copy but not the host/home office copy. If they have a return will that be a problem?

 

[Shawnna]

no, as long as the warrantee information is on the back the receipt is good. It doesn't matter which copy they use.

Shawnna

 

[Admin Greg]

It depends on the store's return policy and how strict they are about requiring the original receipt. In some cases, the consultant copy may be enough to process a return, but it's always best to have the original receipt to avoid any potential issues. If the customer needs to make a return and doesn't have the original receipt, they can always contact the store and explain the situation. They may be able to provide a solution or workaround. However, it's always a good practice to give customers the original receipt to avoid any complications in the future.