Director Resolve Outlet Item Damage with HO: Replacement or Sacrifice?

[finley1991]

I'm going to put in a call to HO tomorrow morning on this... one of my good customers purchased the SA Entertaining Set from the outlet and her purple bowl came broken. She's tried HO for the last 2 days and the hold times for customers are the same as they are for us. Question is, will HO replace it or am I looking at giving up one of mine to make her happy?

 

[chefkugler]

I thought I read that they would cover if it arrived damaged. But now I can't find where I read that.

 

[chefkugler]

Found this on the bottom of the outlet page. In fine print.

*Outlet products are final sale. They are sold without any express or implied guarantees from The Pampered Chef®. They may not be returned or exchanged, unless damage occurs in shipment. Products sold on Outlet Specials only available while supplies last.

 

[BethCooks4U]

Yeah, they will replace it. I had a quick stir pitcher arrive broken and the customer didn't say anything for over a month - it was a gift and she didn't check it. They did replace it. WHEW!

I can't believe that the hold time is the same for customers as it is for us! What are they thinking.

 

[tpchefpattie]

Hi there! I'm sorry to hear about your customer's damaged bowl from the outlet. I completely understand your concern and wanting to make sure your customer is happy with their purchase. In situations like this, it's always best to reach out to HO for assistance. They are equipped to handle these types of issues and can provide the best solution for your customer. They may be able to replace the damaged bowl or offer another solution. I would definitely recommend giving them a call tomorrow morning. Thank you for being a dedicated consultant and taking care of your customers!