Replacing an Older EAD Ring: A Customer Story

[Cindycooks]

??? My customer is missing the ring that screws on the bottom of her EAD. I ordered her a new one - $2, no big deal cuz I like to take care of my customers....she just called that it does not fit, that her EAD (she did not order it from me) has a push-on type ring. I told her it must be an older style EAD and that I would check for her. She was very nice about it. Are any of you familiar with this type - I've only seen the new one. Tks!

 

[dawnsclassycupboard]

You are correct. She does have an older version. Too weird, I just had a consultant call me with the same instance just a couple of days ago. The old one is no longer covered under waranty so she can not get a ring to fit as far as I know. About the best you can do for her is to offer her a discount on a new one. It may be a little $ out of your pocket but it may keep her a happy customer that keeps coming back to you.

 

[Cindycooks]

thanks Dawn. Thats exactly what I thought, and yes I offered her a new one at a discount. Actually she is not a customer, she is the niece of a past host. She was at the hosts party and did not order a thing. I posted a blurb about her a few weeks back -lol- all she did was eat 4 plates of food and the host got very upset at the niece and they got into a big argument in the middle of my show! I can laugh about it now, but at the time it got pretty ackward! Regardless, I want to please her. I hope she will order a new one. Thanks again.

 

[dawnsclassycupboard]

Good Luck!! You never know, maybe this will turn her into a customer. LOL!!

 

[AnaCash]

Hi there! Thank you for reaching out to us about your customer's missing ring for her EAD. I'm glad to hear that you were able to order her a new one and that she was understanding about the situation. It sounds like her EAD may be an older model that has a push-on type ring instead of the one that screws on. I'll definitely check with our team to see if we have any information or resources about this type of ring. Thank you for bringing this to our attention and for being such a caring consultant for your customers. We appreciate your dedication to providing excellent service. Have a great day!