Question About Returning a Skillet

[jesusluvsu2005]

Okay, my first executive 12" skillet had to be sent back after developing a rainbowish coloring to it. They sent me a label and I sent it back. I get the replacement but it has some raised bumps on it. Okay, so I call tonight but they say I have to pay to ship it back. I know that it's past the 30 days but this was a replacement and arrived defective. Am I wrong to think that they should send a label for it too?
God bless,
Amanda

 

[PamperedDor]

Call HO and talk to a supervisor - maybe they can help -

 

[pampered.chris]

Yeah, I would think that if the replacement was defective they should be responsible for the return. However, I am thinking like Dor said to talk to a supervisor b/c the person you talked to could have been going by the rules of the origional purchasing date b/c that is the date of the guarantee.

 

[pampchefrhondab]

Wow, yes they should pay. You shouldn't have to pay to send a skillet back twice. You must have had a crazy rep.

 

[jesusluvsu2005]

Thanks guys. I called back and didn't even have to talk to a supervisor. She said that they would send fedex to pick it up. I feel like I'm being to picky about a couple of raised bumps. But I really am worried about them coming off. When I first got my kit, my saute pan that came with it had a few of those bumps and they sent me a new one. It was completely perfect. I feel that's the way the big one should be too. Hopefully the replacement will be okay. Thanks again!
God bless,
Amanda

 

[ChefLisa]

Okay, my first executive 12" skillet had to be sent back after developing a rainbowish coloring to it. They sent me a label and I sent it back. I get the replacement but it has some raised bumps on it. Okay, so I call tonight but they say I have to pay to ship it back. I know that it's past the 30 days but this was a replacement and arrived defective. Am I wrong to think that they should send a label for it too?
God bless,
Amanda

Was the rainbowish color on the bottom of the pan? If so, do you use gas? If so, the rainbowish color is normal and comes from the gas.

 

[jesusluvsu2005]

No, it was on the inside and I have electric.