Question About Product Adjustment

[nikki70563]

On 02-05-08 called HO to do product adjustment said need to send back what customer doesn't want - so fed-ex picked up on 02-08-08 when I go check adjustment status it says recieved but nothing else as to when it will ship - what is the process do they have to get package first then they ship or what??

 

[vwpamperedchef]

It takes a considerable longer time to process an adjustment then it does a show. Give it time, usually I would say 3 weeks or so. Hopefully you'll get it then. My mom sent back cookware, and it took about a month. Luckily I had two sets so she borrowed some til the new ones came...HTH

 

[jrstephens]

what is the process do they have to get package first then they ship or what??

They do have to receive the product back before they will mail the new product out.

I agree with Vanessa on 3 weeks. I have even had it take longer.

 

[wadesgirl]

I've always been told 4-6 weeks on returns. They can do them faster depending on the volume of returns. It may show "received" for a while until it actually ships.

 

[Staci]

Hi there! Thank you for reaching out about your product adjustment. Typically, once the package is received, it takes about 7-10 business days for the adjustment to be processed and the new product to be shipped out to you. If you have any further questions or concerns, I would recommend contacting our customer service team for more specific information about your particular adjustment. They will be able to provide you with a more accurate timeline. Thank you for your patience and understanding. Have a wonderful day!