Question About Product Adjustment...

[SilverCeladon]

Okay, I did the adjustment for the Trifle. It told me that they would get back to me within 1-2 business days to give me a reference number. However, it also says that a return is not required-so I'm assuming that they will just ship her out a new one?

 

[SilverCeladon]

Product(s)
Item No. Item Name Qty. Reason Return Required?
2832 TRIFLE BOWL/S'07 1 Damaged No


Adjustment Summary

Consultant No.: 509564 Show Date: 3/19/07
Show Type: Cooking Show® Show Submitted by: Sundey
Show No.: 0003 Host Name: TONI MEYERS



If you have questions regarding your adjustment, please contact us at [email protected]. Please include your Reference Number and keep this information available for your reference.

Once again, thank you for submitting your online form.

 

[DebbieJ]

Yep, they'll email you a reference # and send the bowl out in a few days.

 

[SilverCeladon]

Cool, thanks!!! Why are they sending me a reference number then? To show it shipped?

 

[DebbieJ]

Because every adjustment needs a reference # in their system.

 

[SilverCeladon]

Great, thanks so much! This was my first adjustment...

 

[KellyTheChef]

Plus, then if there is ever a problem (like you want to call and see why she hasn't received it or something) you would have a reference # to give to HO when you call.

I have a tracking sheet that I write down the ref. #'s, names, what the problem was, etc. so I have them all in the same place!

 

[cmdtrgd]

Kelly - can you post the tracking sheet?

 

[DebbieJ]

I just keep a separate spiral notebook for adjustments and write them in there.

 

[KellyTheChef]

Kelly - can you post the tracking sheet?

Here you go!

 

[SilverCeladon]

Awesome! I just printed it out. She does have to return the trifle bowl though.

 

[cmdtrgd]

Thanks, Kelly!

 

[KellyTheChef]

No problem ladies!

 

[pcchris]

Wow! I never would have thought to keep track of that in a notebook...or actually on paper! Great job...thanks Kelly!
I think it's a bit odd with the broken Trifle Bowls that some had to return them and others didn't! What's up with that?!!?

 

[SilverCeladon]

Her's wasn't broken but the stand was crooked. If you look at your stand it's not one solid piece of glass-the underneath is on with glue.