PO Box Shipping: FAQs for Online Orders in WA

[smilesarepriceless]

I got an online order in WA for a show that has the mailing address to a PO Box.. I've looked all over and can't find anything either way, but for some reason I'm remembering something about PO BOXES and shipment of our products?

Do we ship to PO BOXES for guests?

 

[lkprescott]

I don't think we can ship to PO boxes at all... for anyone. Fedex requires a physical address.

 

[chefann]

That's right - we can't ship to a PO Box at all. If she's a guest and her order is going to the host, then it's not an issue. But if it's special ship or an individual order, you need her physical street address.

 

[jkinak]

I've had orders shipped to rural parts of the state and used PO Boxes. Up here in Alaska there are some cities that don't have Fed Ex delivery. If your customer lives in a rural area like that, maybe you can check with HO??

 

[bethsbiz]

I agree there are probably some rare exceptions, but do be very sure to clear any PO box shipment with home office, as suggested.

Two times I've inadvertantly sent a direct ship to a PO box, the order was held at the nearest (then UPS) shipment location...which for one of my guests was a 2 hour drive. Jn one case,when the guest did make the drive to the shipment place...she discovered that the order had exceeded the "hold" time and been sent back to PC. I had to wait for it to be re-received by PC before they would reissue the order back to the customer's mailing address. Customer was NOT happy.

So, long story short....for any direct ship, try for an actual address first. Ifi they insist they only have a PO box, check with Home Office before proceeding.

Good luck!

 

[slj1229]

I think to ship to a PO box you have to ship via USPS. UPS and FEDEX do not deliver to the Post Office

 

[JaimeQ]

Overseas they use boxes but then it does go through usps.

 

[smilesarepriceless]

Well I know APO works fine..I've had 2 hosts already w/ APO, and having just lived in Germany, Pampered Chef is huge over there !

:> But, I called the customer and she had an easy physical address, so I just changed it, and submitted the order.

My problem is that the website allowed her to use that address...If PO Boxes aren't acceptable, then the website should be programmed for such, and redirect them to use a physical address.