Intrepid_Chef
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Di_Can_Cook said:Just took this out of the plastic and noted that the bottom "seal" on the wedger does not stay attached to the unit when you pick it up.
Is it supposed to?
The bottom seal detachment issue on the Pineapple Wedger was a common problem reported by customers. It refers to the plastic seal at the bottom of the device that holds the pineapple in place while it is being sliced. Many customers have experienced this seal breaking or detaching, making it difficult to use the wedger effectively.
Yes, the issue with the bottom seal detachment has been resolved. After receiving feedback from customers, Pampered Chef has made improvements to the design of the Pineapple Wedger, ensuring that the bottom seal is now more durable and less likely to detach.
Pampered Chef has made changes to the material and design of the bottom seal on the Pineapple Wedger. The new seal is made of a stronger and more durable material, and it is also now securely attached to the device, reducing the likelihood of detachment.
Yes, in addition to resolving the bottom seal detachment issue, Pampered Chef has also made improvements to the overall design of the Pineapple Wedger. The blades have been sharpened for easier slicing, and the handle has been redesigned for a more comfortable grip.
Yes, customers who purchased the Pineapple Wedger before the design improvements were made can contact Pampered Chef for a replacement. The new and improved Pineapple Wedger is now available for purchase and will be provided as a replacement for those who experienced issues with the older model.