Pampered Chef Cookware Peeling: Is it Covered?

[lacychef]

Hey all, didn't know if anyone has dealt with this. Last night at my show I was using my Family Skillet & was talking about other cookware, how the 'nonstick' comes peeling off, & how ours doesn't. Well, one lady said she has PC cookware & it's peeling. Although, she thinks metal utensils were used. Do you all think it would still be covered?
Of course I could call HO, but it's more fun to hear all your responses

 

[jenniferlynne]

Not sure, but I would guess the answer is no if she used metal utensils.

 

[loreedfk]

If the cookware she has is Generation II, that does happen - it only has a limited warranty and the non-stick coating just isn't as good!

 

[pcjeanie]

I thought the coating would come off of all the them if you used metal utensils. I wouldn't think they would cover that with any of the cookware, but I don't know.

Jeanie

 

[Veevahchef]

You have to work pretty hard to scrape the coating off of those proffessional and executive ones! They will scratch, but it remains a scratch and doesn't actually peel off and start a chain reaction with the rest of the piece.

 

[AJPratt]

I would contact HO. You just never know.

 

[Chef susan]

I've had people at shows say O I have a PC this or that and it doesn't do ....--then come to find out they really didn't have the PC items----usually once they see a pic or a relative at the show says --You don't have a PC ice cream dipper etc. its from.....as they are complaining...

It may be covered--I had a guest at a show "HELP " me by cutting the skillet cake in the pan with a KNIFE---made big deep scratch in it--PC replaced--maybe just because I'm a consultant ???--It wouldn't look good to take it to a show now!!...

 

[Shawnna]

If she has a receipt and it is in the warrantee period, go online and do an adjustment or call and get a reference number and tell her to send it back. All she has to say is that it is peeling and she wants it replaced.

 

[Shawnna]

actually, she can do it herself. She can call home office and tell them it is peeling, the show number, host, etc (It will be on her receipt) and they will give her the number and she can send it back.

 

[soonerchef]

Why even talk about the utensils that were used on it? Just give basic info, in other words...what the HO asks for and leave it at that and as long as it is still under warranty then it should be covered.