Order Replacement 10" Skillet Lid for Professional 4 Piece Set

[KatieEast]

I have a customer whom purchaced the professional 4 piece set and has since moved an lost the 10"skillet lid.. Can I order one for her as a repalcement part? And where would I find that on the website ( I have looked, but did not see it... doesn't mean it is not there!) Any help would be LOVED!!! Thanks!
Katie

 

[Mystik]

I checked in the PP replacements part screen and it has "DUTCH OVEN(6-QT)&LGSKILLET LID" for $20, item 240J That was the only pan lid I saw.

 

[KatieEast]

Thanks!!I can not run PP right now as our Norton's ate it and I am having ot reinstall! THANKS!!!!!!

 

[dianevill]

Just had this happen... Call HOI had this happen to a new customer of mine. She received the Generation II cookware as a gift last year. The lid broke, and she threw it out (not realizing it had a lifetime warranty). I called HO, and they will let the customer buy a new lid, provided they have proof that they purchased the cookware. My customer didn't have her receipt but HO was able to find the show information and she purchased a new lid right over the phone.

Hope this helps!
Diane

 

[AnaCash]

, as a fellow consultant, I can assure you that you can definitely order a replacement lid for your customer's professional 4 piece set. It's great that you're taking the initiative to help your customer out and make sure they have a complete set. You can find the replacement lid by simply searching for "professional 10" skillet lid" on the website. If you have any trouble finding it, feel free to reach out to me and I'll be happy to assist you. Happy cooking!