Ok, Still No Merrill Stickers and You Won't Believe This

[Nanisu]

So of course I called them, today being the 10th business day from the day they allegedly sent them.....

And she told me (no kidding) "Ma'am, today is NOT the 10th day, it is the 9th day, today is a holiday", so I asked her if they were coming by mail or UPS, and she couldn't tell me.....

so I will call tomorrow. This is ridiculous.

 

[jessicafawn]

GRRRR!!!! She had an attitude huh? Lovely... I swear people don't have grasp on customer service anymore. I remember after getting my first job my boss told me, "It's important that your til balances at the end of your shift, but what's more important is customer service!!!" She's right. I always remember how if you get good customer service you might tell someone but if you get bad customer service you'll tell a ton of people... I don't think they realize this or how much many of us are very upset with them.

I really hope to get the stickers soon. I have several shows this month and next and I was hoping to be able to give each host a calendar without explaining the fact that I'll get them the stickers when they come in...

Again a big, GRRR! http://i57.photobucket.com/albums/g239/jessicafawn/smilies/overreact.gif

 

[DebbieJ]

You have got to be kidding me! I would call and talk to a supervisor AND let Pampered Chef know. That is horrible.

 

[Teresa Lynn]

I've always taught my kids "it's nice to be important, but it's more important to be nice"
Merrill does have issues with customer service

 

[pamperedlinda]

I'm dealing with the same thing I've called 3 times about my stickers - on Friday the person (I think her name was Carrie) told me that she would send then 2nd day UPS, I claled on Monday and found out they were send USPS....not happy! I called HO, but the wait was 2+ hours and I didn't have time to wait. I'm calling now, maybe they won't be so busy this late.

 

[vwpamperedchef]

Mine came Monday, (stickers) via regular USPS mail.

 

[pamperedlinda]

Hooray! I got stickers today! (oh, and I made a rhyme too )

 

[ChefJoyJ]

Hooray! I got stickers today! (oh, and I made a rhyme too )

You're a poet...and didn't know it!

Yeah on getting your stickers!!

 

[PChefRenee]

I hear all this talk about stickers. I just got my calendars yesterday and there aren't any stickers. What is it that the stickers are supposed to correct? I want to be sure my calendars are correct before I start sending them out.

 

[pamperedlinda]

I hear all this talk about stickers. I just got my calendars yesterday and there aren't any stickers. What is it that the stickers are supposed to correct? I want to be sure my calendars are correct before I start sending them out.

The original Calendars had 2 - Nov 3rds and no Nov 2nd

 

[PChefRenee]

The original Calendars had 2 - Nov 3rds and no Nov 2nd

Thanks! I just checked a few and they are fine. They must have corrected the error before mine were printed.

 

[tabnat80]

So of course I called them, today being the 10th business day from the day they allegedly sent them.....

And she told me (no kidding) "Ma'am, today is NOT the 10th day, it is the 9th day, today is a holiday", so I asked her if they were coming by mail or UPS, and she couldn't tell me.....

so I will call tomorrow. This is ridiculous.

Technically the 10th isn't a holiday, the 11th is. It's Veterans day and my bday

 

[Veevahchef]

I am having some customer service issues with merrill right now as well.
they are playing dumb to the fullest to, which is really starting to annoy me!

 

[kcjodih]

Technically the 10th isn't a holiday, the 11th is. It's Veterans day and my bday

Happy Belated Bday!

 

[Curlyone]

Got my calendars a couple of days ago and then I got my stickers via USPS.

 

[krzymomof4]

I was at a vendor fair and there was a TS and Stampin vendor there. They also use Merrill and hate them! It is a slight comfort to know that they just aren't rude to us...not to mention we are not the only company not happy with them.

 

[pchefkristin]

Well, apparently they also keep only the last address they shipped to on file for consultants. When I was at my grandparents this summer, I ordered and had it ship to granny's. Guess where my stickers ended up? When I asked if they would send some to me at my home address, they said they would, but I havent seen anything yet.
Thankfully, I will be at grannys for Thanksgiving. Lets hope she still has them for me.

 

[jessicafawn]

Still haven't received mine either... this is getting really irritating... I haven't given any of my hosts one since finding out about the mistake. GRRRR!!!!