Need Help with Exchanging Coating Trays for a Loyal Customer?

[klstaz]

I have a customer/host that has been a very loyal customer/host since I started with PC. She called the other night and wants to exchange the coating trays. She has tried to use them a few times and isn't happy with them. I know she can do that because it has been within a year since she purchased them.

Here is the problem... she didn't order them from a show that I did and can't find her receipt for that product and doesn't remember who the consultant was to get another receipt. What can I do to help her???? She is an awesome customer/host and I want to help her in anyway that I can. Any ideas would be appreciated.

 

[JAE]

She only needs to know who the host was for the show she bought them from, and the approximate date of the show. She can call the toll free phone number for HO or you can do it for her.

 

[clshirk]

If they want to evenly exchange it with something else, can they? Or will they just get their money back?

 

[legacypc46]

HO usually gives them the option of either.

 

[clshirk]

Thanks!
Oh and I forgot to ask- are they responsible for the cost of shipping the item back if it was ordered in the last 30 days? I know with normal replacements they aren't.

 

[chefshawna]

Thanks!
Oh and I forgot to ask- are they responsible for the cost of shipping the item back if it was ordered in the last 30 days? I know with normal replacements they aren't.

No, in the first 30 days HO will pay for shipping, after that they're on their own.